About the job Engagement ManagerWe are looking for an Engagement Manager to build positive relationships with clients during projects.
Youll be the assigned clients first point of contact, ensuring that our customers remain satisfied with our services.To succeed in this role, youll need to communicate well and multi-task under tight deadlines.
Experience in sales and customer service is an asset in this position. If youre a team player and a problem-solver, wed like to meet you.
Your goal will be to ensure that our relationships with customers are strong, profitable and enduring.Foster positive relationships with our customers as their primary point of contactHelp clients implement services and plan projects effectivelyEnsure that contractterms and conditions are metIdentify upselling and cross-selling opportunitiesAddress customer issues with speed and efficiencyWork with sales teams to generate new businessPrepare reports on project performance REQUIREMENTS : Project management experienceBackground in sales and customer service is a plusProficient in CRM / project management softwareStrong organizational and multitasking skillsCustomer-oriented approachExcellent verbal and written communication abilitiesSharp business acumenProblem-solving aptitudeWHAT WE DOAvalith helps companies in the software industry to achieve their objectives.
We 're a software factory with 9 years in the market and constantly growing. Come join us and help serve over 50 clients around the globe.