Job Description Alight Solutions is Looking for an Temporary Customer Care Representative
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR.
As an temporary Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees.
This position supports Alight’s benefits administration and HR BPO platform businesses.
Your Impact as an Temporary Customer Care Representative Job Responsibilities :
Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required
Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401ksavings, life benefits, retirement plans, leave of absence, payroll and human resource related services.
Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsivecustomer service.
Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers andsupport within the parameters of Alight's policies and procedures.
Create and update employee files in database, as authorized.
Stay current on Alight's programs and services through on-going training provided by Alight Solutions.
You Bring Knowledge and Expertise Required Experience :
A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer service andsatisfaction.
Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
Ability to multi-task using several Windows applications at once while assisting a customer on the phone.
Flexibility to work a specified shift and extended hours as necessary.
Preferred Experience :
Experience in one of the following industries is preferred : Health Care, Human Resources Services or Financial Services
Bachelor’s or Associate’s degree, or a High School diploma and equivalent years of related industry experience.
includingbut limited to subsidiaries, partners, or purchasers of Alight business units.
Apply by sending your resume in PDF or .doc format by email to : careers.hro aonhewitt.com
By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies.
Background checks may include some or all of the following based on the nature of the position : SSN / SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and / or drug test.
You will be notified during the hiring process which checks are required by the position.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.
Alight is committed to a diverse workforce and is an affirmative action employer.