Please submit your resume in English - we can only consider applications submitted in this language.Minimum qualifications : + Bachelor's degree or equivalent practical experience.
Preferred qualifications : + Customer support and call / contact center knowledge and experience, including call center structure, tools, training, and quality processes.
gTech Global Customer Care (gGCC) is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide.
In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users.
As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.Our team is part the gTech gCare organization.
We help Google's advertisers meet their business goals by providing implementation, optimization and reporting / insights support.
Large Customer Sales (LCS) sellers and support teams rely on our services to improve customer experience and unlock incremental value.
In this role, you will have the opportunity to grow significant impact via improvements to a critical part of our business which supports many customers.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy (https : / / ) and EEO is the Law.
If you have a disability or special need that requires accommodation, please let us know by completing this form (https : / / ) .