Specialist Site Lead, gTech Global Customer Experience
Google
Buenos Aires, AR
hace 52 mins
source : DirectEmployers Association

Please submit your resume in English - we can only consider applications submitted in this language.Minimum qualifications : + Bachelor's degree or equivalent practical experience.

  • 4 years of relevant work experience.+ Experience in people and team management. + Experience in customer service, operations and / or sales with a focus on process and system improvement with international teams.
  • Preferred qualifications : + Customer support and call / contact center knowledge and experience, including call center structure, tools, training, and quality processes.

  • Demonstrated ability to lead, coach and mentor a team. + Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment.
  • Ability to effectively influence and communicate cross-functionally with all levels of management within Google. + Ability to think strategically and make changes to meet strategic needs within your assigned market.
  • gTech Global Customer Care (gGCC) is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide.

    In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users.

    As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.Our team is part the gTech gCare organization.

    We help Google's advertisers meet their business goals by providing implementation, optimization and reporting / insights support.

    Large Customer Sales (LCS) sellers and support teams rely on our services to improve customer experience and unlock incremental value.

    In this role, you will have the opportunity to grow significant impact via improvements to a critical part of our business which supports many customers.

  • Manage and coach high-performing teams to develop customer support support skills. + Manage key performance indicators (service levels, customer satisfaction) in a fast-paced environment cross-functionally.
  • Grow ongoing service improvements and projects involving quantitative analysis, industry research, and strategy development.
  • Grow operations to provide excellent customer experience across segments. Grow efficiency and business growth effectiveness through making our customers successful.
  • Provide clear and compelling vision for Google Customer Experience Vendor Operations and represent the Customer Experience team in leadership engagements in LATAM with Googlers and customers.
  • Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy (https : / / ) and EEO is the Law.

    If you have a disability or special need that requires accommodation, please let us know by completing this form (https : / / ) .

    Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación