Manager Client Services - Clinical Department
Buenos Aires, AR
hace 4 días
source : DirectEmployers Association

Job Overview Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group.

Responsible for quality and service to client, ensuring client obtains maximum value from products and services. Essential Functions

  • Manages a staff of client service professionals, providing direction and guidance and developmental opportunities.
  • Partners with clients to derive optimal value from IQVIA services, ensuring a seamless flow of client requirements through the delivery services process.
  • Serves as project leader between the client and IQVIA - translates client needs into action plans with the internal service team ().
  • Creates, maintains and monitors the client service agreement across business lines, ensuring consistency in service.
  • Performs full assessments of client needs on a regular basis.
  • Provides in-depth training in IQVIA databases, products and service requirements () as needed.
  • Partners with account management to price products.
  • May provide input into local client service strategy. Qualifications
  • Bachelor's Degree
  • Five (5) years of relevant work experience
  • Two (2) years experience as a Client Service Rep
  • Project management experience in overseeing or contributing in difficult, multi-discipline projects
  • Pharmaceutical industry experience (pref)
  • Experience developing and delivering training to clients
  • Proficient in PC applications
  • Change management / process analysis skills
  • Strong communication skills, including ability to train, present and deal tactfully with clients
  • Managerial skills, including a strong focus on team building
  • Knowledge of databases and report creation process
  • Accredited in Company service certification program.At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world.
  • The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.

    Learn more at IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare - and human health - forward.

    Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

    To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health.

    Thank you for your interest in growing your career with us.EEO Minorities / Females / Protected Veterans / Disabled

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