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Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more.
The Customer Contact Center is the go-to contact for customers who have questions about their travel, their MileagePlus accounts and more.
This department also helps customers book and manage reservations.
This position is located in Vicente Lopez, Buenos Aires, Argentina.
Job overview and responsibilities
Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa / Passports, etc.
flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner
Resolves customer conflicts requiring handling or service
Arranges for ticketing and other special services
Notifies customers of flight irregularities and changes in schedules
Assists company employees in arranging business and personal travel plans
Operates computer terminal equipment to access, input and retrieve information
This position is offered on local terms and conditions
Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
High School diploma / GED or equivalent
Must be at least 18 years of age
Basic computer skills required
Must be flexible to work any shift in a 24 / 7 operation including nights, weekends and holidays
Able to work a part-time schedule (6 hours day)
Location : Vicente Lopez, Buenos Aires
Able to work in a call center environment
Must be legally authorized to work in Argentina for any employer without sponsorship
Must be fluent in English, Spanish and Hebrew (speak, read and write all 3 languages)
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Prefer one year of experience in sales, customer contact, or other related work
Hold valid passport and U.S Visa
Equal Opportunity Employer Minorities / Women / Veterans / Disabled / LGBT
Division : 56 Contact Centers
Function : Reservations - Line
Equal Opportunity Employer Minorities / Women / Veterans / Disabled