SSC Front Office Executive
PUIG
Buenos Aires, AR
hace 6 días

Mission

Centralize the relation with the Local Customers in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of the Order to Cash process - service and receivables.

Functions and Responsibilities :

  • Centralize the relation with the Local Customers in the order to cash process :
  • o Review and provide information about the situation of their orders.

    o Deal with phone / fax / e-mail orders.

    o Review and provide information about invoice data (solve possible invoice issues).

    o Review and provide logistics or descriptive information of products.

    o Review and provide information about delivery data. o Inform the customer of the out of stock that affects the orders.

    o Review and provide information about the collection and / or liability situation.

  • Tasks within the Order & Delivery management process :
  • o Unblock the EDI orders in the EDI station and solve the problems to be able to create the sales order.

    o Review and unblock the orders for delivery.

  • Delivery issues / delay management :
  • o Modify orders and deliveries.

    o Interlocutor with Logistics for delivery issues.

    o Follow-up and management regarding faults.

    o Review and provide info requested by the Customer.

  • Invoice management :
  • o Review and unblock the orders for invoicing and generate the billing document.

  • Returns management :
  • o Create and follow up the returns agreed with the sales area organization.

  • Overdue or Bad debt :
  • o Decision of the action to be taken together with Sales Team and Implementation of the agreed action.

  • Claims management :
  • o Claim reception and analysis (Check with Commercial conditions, pricing ).

    o Creation of Credit / Debit note in the system.

    o Credit / Debit note billing and AR compensation.

    o Take care and register customer complaints.

  • Customer Master Data :
  • o Update customer master data (general data : address, telephone number, contact person, ).

    o Review company and sales area data.

  • Material Master Data :
  • o Review material master data for all brands.

  • Pricing and Discounts :
  • o Review customer commercial conditions and price list.

    Requirements :

  • Experience : Minimum 2 year in a similar job.
  • Education : University degree.
  • Languages : Advanced level in English.
  • Competencies :
  • o Good communications skills.

    o Analytical skills.

    o Ability to listen and active problem solving skills.

    o Good interpersonal skills.

    o Ability to handle pressure and workload.

    o If possible, sales / commercial experience.

    o Negotation skills.

  • Specific Knowledge required :
  • o Microsoft Office

    o SAP would be a plus.

    Puig 2021. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other tan its intended recipient is prohibited.

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