Centralize the relation with the Local Customers in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of the Order to Cash process - service and receivables.
Functions and Responsibilities :
o Review and provide information about the situation of their orders.
o Deal with phone / fax / e-mail orders.
o Review and provide information about invoice data (solve possible invoice issues).
o Review and provide logistics or descriptive information of products.
o Review and provide information about delivery data. o Inform the customer of the out of stock that affects the orders.
o Review and provide information about the collection and / or liability situation.
o Unblock the EDI orders in the EDI station and solve the problems to be able to create the sales order.
o Review and unblock the orders for delivery.
o Modify orders and deliveries.
o Interlocutor with Logistics for delivery issues.
o Follow-up and management regarding faults.
o Review and provide info requested by the Customer.
o Review and unblock the orders for invoicing and generate the billing document.
o Create and follow up the returns agreed with the sales area organization.
o Decision of the action to be taken together with Sales Team and Implementation of the agreed action.
o Claim reception and analysis (Check with Commercial conditions, pricing ).
o Creation of Credit / Debit note in the system.
o Credit / Debit note billing and AR compensation.
o Take care and register customer complaints.
o Update customer master data (general data : address, telephone number, contact person, ).
o Review company and sales area data.
o Review material master data for all brands.
o Review customer commercial conditions and price list.
o Good communications skills.
o Analytical skills.
o Ability to listen and active problem solving skills.
o Good interpersonal skills.
o Ability to handle pressure and workload.
o If possible, sales / commercial experience.
o Negotation skills.
o Microsoft Office
o SAP would be a plus.
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