Technical Support Associate
ZS
Ciudad Autonoma de Buenos Aires, Buenos Aires, Argentina
hace 3 días

Job Description

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results.

From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world.

Our most valuable asset is our people a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated.

ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.

ZS’s Corporate Enterprise Functions operate the firm’s core internal functions. Our global teams comprise team-oriented, pragmatic and results-driven people who thrive in a challenging work environment.

Our people come from diverse backgrounds but share a passion for quality customer service and dedication whether our customer is a client or another ZS employee.

Information Technology provides internal information technology solutions and support for ZS, including custom enterprise Web and ERP applications, IT infrastructure, and technology support.

TECHNICAL SUPPORT ASSOCIATE

We seek an experienced, professional Technical Support Associate in our Buenos Aires office. The position will provide customer-oriented, end user support for PC, MacBook and mobile device users in Buenos Aires office, as well as remotely supporting our São Paulo users.

Occasional travel between the both offices is required.

Responsibilities :

  • Must speak both English and Spanish; Portuguese a plus
  • Develop a strong relationship with office leadership and ZS staff;
  • Act as owner and ensure resolution of local internal technical issues and requests;
  • Complete administrative tasks, such as initiating vendor supplier service, asset management, and assisting with organizational efforts;
  • Coordination with geographically distributed IT team, including USA and India;
  • Participate in IT team projects as assigned;
  • Provide technical training;
  • Availability for off-hours maintenance and critical incidents.
  • Qualifications :

  • Bachelor's degree required with record of high academic achievement, master's degree preferred;
  • 2-4 years relevant technical support experience, preferably working with remote users;
  • Apple Certified Support Professional (ACSP), Apple Certified Associate Mac Integration, Microsoft (i.e. MCP or MCTS) and ITIL certifications preferred;
  • Strong customer service orientation;
  • Effective oral and written communication and organizational skills;
  • Eagerness to contribute in a team-oriented environment;
  • Ability to work methodically and analytically in a problem-solving environment
  • Experience in enterprise technical support functions;
  • Installation and configuration of business applications (i.e. Apple Mac OS, MS Windows 10, MS Office / , current web browsers, etc.);
  • Experience with integrating Apple Mac in a Windows environment;
  • Experience with system, account, and access provisioning (Active Directory);
  • Experience in troubleshooting software, hardware, and connectivity issues, across both PC and Mac platforms.
  • Experience with support of mobile devices, both iOS and Android;
  • Experience with basic networking.
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