Job Description : Position Summary
This role will be responsible for the day to day support of all Wintel based Servers within the client environment, performing troubleshooting and resolving incidents.
Work with 3rd party vendors, subcontractors and support teams to effectively support the environment and achieve SLAs.
Maintain service availability
Create and maintain relevant server support documentation.
Provide input into change control, project planning and BC / DR activities.
Perform general Wintel and VMware support duties and schedule maintenance tasks as required.
Adhere to change control create and implement changes as required to maintain the environment and ensure stability of the Windows Server environment and relevant supported services.
Assist with projects as required. Some project may require after hour work.
5+ years of overall experience with Wintel based server support within server environments exceeding 500 servers.
Advanced troubleshooting skills application / service, OS and hardware
Intermediate scripting skills (Powershell, VBS, Ansible)
Intermediate automation skills (ansible, puppet, chef, salt)
Good understanding of SAN
Advanced experience in converged infrastructure administrations
Ability to accurately perform RCA on resolved incidents and problems
Be able to successfully demonstrate proficiency in at least 90% of Technical knowledge requirements and be able to perform 100% of Key responsibilities.
Ability to increase proficiency to 95% within 12 months with some guidance from senior team members.
Ability to mentor Junior team members.
Qualifications and Education Requirements
Bachelor’s Degree in Computer Science, Information Systems, or equivalent.
Relevant Windows Administration experience
Microsoft and / or VMware certification is a plus
ITIL Foundation Certificate v3 or v4 is a plus