Responsable de AMS SAP Regional
NEORIS
BS AS, AR
hace 2 días

Main Responsabilities

Build, operate and sustain the Managed Services practice supporting both internal and external customers

Contribute to Sales quotas related to Managed Services

Work with pre-sales team, operate, and delivery Managed Services projects.

Provide leadership for the entire organization.

Make important policy, planning, and strategy decisions.

Assist Resource Management with recruiting when necessary.

Help promote NEORIS culture that encourages top performance and high morale and NEORIS pillars.

Oversee projects budgeting, operation and financial reporting, and planning.

Identify, address and resolve problems and opportunities within the Managed Services practice.

Support worker communication with the management team.

Review operational policies and procedures.

Requirements

At least 8 years working under Managed Services (SAP platform, Legacy applications, infrastructure, cloud, etc.) under different roles such as : coordinator, team leader, functional consultant and / or technical consultant.

The practice leader must demonstrate deep Knowledge on operations related to Level 1, Level 2 and Level 3 support. Demonstrate deep management skills in terms of time, cost and quality.

Propose and handle suitable solutions for critical situations and take preventive actions. Years of experience will include interacting and managing multidisciplinary and multilingual near-off shore teams.

Experience with building a Managed Services practice and the demonstrate leadership skills and qualities.

Deep knowledge in ITIL Concepts

Demonstrate experience using ITIL, and Agile Methodologies

Knowledge in Project Management (not necessarily PMP certified)

Usage in tools such as : SERVICE NOW, JIRA, UIPATH, BLUEPRISM, DYNATRACE, ITSM Tools

LI-AT2

Job Segment : Pre-Sales, SAP, Project Manager, ERP, Sales, Technology

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