This role is for an experienced Skype engineer, with good knowledge around the Skype Enterprise Voice (Cloud and On-Prem) and the associated services.
The individual will be providing support for areas involving Skype Engineering, Skype l4 support with a good understanding of Skype Engineering and surrounding technologies (Cloud and On-
Prem). The role is part of a global Microsoft Skype Engineer team in a large, complex and multinational environment.
What are you going to do?
Understand the nuances of the Skype for Business services across geographic regions and guide appropriate changes, solutions and services within the directives of the role’s strategic remit
Utilize knowledge of culture, people behavior, financial management, marketing, adoption, service delivery and technology to prepare for executive decisions
Consultative questioning, influence management and critical thinking to understand current directives and recommend viable solutions that are both effective and supporting the value to the business
Escalate and negotiate complex and conflicting change issues, handle multiple and shifting priorities across a broad spectrum of operating environments and drive solutions that are both financially sound and operationally feasible
What do we need from you?
Excellent knowledge of Microsoft Skype for business
Knowledge of telecommunications infrastructure focusing on IP Telephony technologies from the major vendors with an emphasis on Cisco Unified Communications and Microsoft Skype for business.
Excellent knowledge of Unified communications environments with a focus on mobility and demonstrated ability to integrate these tools into existing environments.
Certification and design experience in Microsoft Skype for business and Cisco a plus.
Knowledge of dependent IP telephony devices such as SBA’s and SBC’s
Understanding of other technologies such as Active Directory, Windows servers, DNS, and load balancing
Active Directory and Windows Server knowledge
DNS and DHCP Knowledge
Knowledge of load balancers
Basic networking knowledge and skills
Basic knowledge of firewall and TCPIP port
Substantial, extensive and demonstrated experience in various aspects of technology infrastructure design and implementation, with tangible, relevant and demonstrated experience in delivering projects within scope and budget
Demonstrated experience in dealing with external vendors and suppliers in the Telecommunications industry
Experience troubleshooting end user issues
Polycom IP phones experiences
A Bachelor’s degree in Computer Science or related discipline, or equivalent work experience required
7-years or more working in an Skype Engineer or appropriate function
Certification in Microsoft Skype for Business
Advanced level of English (oral and written)
Shift : Monday to Friday from 9 to 6 PM.
Location : Microcentro
EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.