The Process Business Analyst role is part of a dynamic and growing process analysis team responsible for documenting, recommending improvements and benchmarking cross-organizational processes and procedures ensuring consistency.
This role relies on close collaboration with teams across EY Technology.
Responsibilities, Qualifications, Certifications - External
Your key responsibilities
Lead and conduct process design sessions, document use cases, and illustrate data and system process flows. Analyze process changes, make data-based recommendations to improve processes, and review results of process improvements
Review and refine current policies and processes / procedures
Define new policies and procedures
Identify process redesign opportunities with focus on operational efficiency
Identify new process gaps
Facilitate sessions to guide large virtual groups through complex topics consistently moving forward; think of unique ways to have active individual participation;
drive problem resolution; compel teams to make key decisions
Prioritize across multiple tasks; effectively delegate accountability and responsibility; coach and provide insight
Reevaluate decisions when presented with new information
Identify issues and uses tools for effective and efficient analysis; Review data inconsistencies; Break down sophisticated issues to achieve the "right" level;
Identify the root causes of difficult problems; prioritize the list of causes; Help others weigh priorities
Inspire change in complicated situations; Assist in leading change in and across the organization; Achieve compromise on difficult items;
Determine the underlying root cause of issues
Skills and attributes for success
Results driven, with a solid attention to detail
Able to complete large projects concurrently and deliver to agreed timescales in a fast-paced environment
Easily adapt to the styles and cultural differences of others and incorporates feedback in order to enhance relationships and outcomes
Demonstrate executive presence establishes credibility quickly, commands attention and respect, demonstrates confidence, and deals comfortably with others
Take personal responsibility for making, communicating and implementing difficult decisions
Ability to develop a strong understanding of the business drivers that determine success
Proven leader; Delegates work to team effectively, using appropriate resources to increase team strengths and decrease costs while meeting deadlines
Tailors approach to respective audience
Gather client feedback to provide credible solutions and high-quality work
Provide proper balance of technical experience and business acumen when communicating and making suggestions
Shift gears comfortably, make decisions and act without having to have every detail clear
Business process design
Process improvement / continual improvement methodologies
To qualify for the role you must have
Bachelor's degree in Business Administration, Business Management, Computer Science, Engineering or related field preferred
More than 10 years of experience in business process improvements and process reengineering (Kaizen, Six Sigma, Lean, Just do it, etc.
Green Belt and / or Lean Certification preferred
Proficient with industry-standard, structured business analysis techniques (i.e., user stories, use cases, UML / logical modelling, BABOK, etc.
appropriately modifying according to the decided software development methodology (i.e., Agile, Iterative, SCRUM, RUP, Waterfall, etc.) in use.
Significant experience with Agile, SCRUM and / or Scaled Agile Framework (SAFe) methodologies
Proficient with Word, Excel, PowerPoint, Visio
Ability and flexibility to operate in a virtual environment across multiple time zones
Strong stakeholder management
Ideally, you’ll also have
Finance domain background experience
Working knowledge of Relational Database (MS SQL / Oracle DB)
Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing
Proven knowledge of accounting and financials
Have a sense of urgency, decisiveness, ability to work well under pressure
What we look for
A self-starter, independent-thinker, curious and creative person with ambition and passion
What we offer
As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward.
Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being.
Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer :
Continuous learning : You will develop the mindset and skills to navigate whatever comes next.
Success as defined by you : We will provide the tools and flexibility, so you can make a significant impact, your way.
Transformative leadership : We will give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture : You will be accepted for who you are and empowered to use your voice to help others find theirs.
We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment.
Please contact us to request accommodations.
EY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.
While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.