IT Resources is looking for CRM Business Analyst to join a team of important lab Tasks / Responsibilities : - Consulting and Analysis : Meet regularly with defined clients and stakeholders to understand and analyze their processes and needs -
Determine requirements to present possible solutions or improvements - Project / Solution Activities : Support goals by participating on project teams.
Deliver on assigned tasks and action items - Technical Focus : Serve as an expert on existing applications / systems and underlying architecture.
Corporate Business Team Interactions (Medical, KAM) : Work with the corporate business teams to help define and implement global strategic changes Requirements : -
Advanced students or graduates of IT or related careers. - At least 5 years of experience in Business Analyst / Project Manager role for CRM systems -
Advanced English level - Experience working as Business analyst to change requests and to work with the corporate business teams -
Strong global relationships and communication skills with vendors and IT / Business colleagues - ITIL knowledge especially Incident, Problem Configuration and Change management processes -
Understanding of CRM end to end interfaces and integration processes - Experience in the Pharmaceutical industry and validated environments (is a plus) -
Understanding of CRM architecture or Salesforce.com experience We provide : - Full time employment contract with IT Resources.
Workplace : Munro Workday : Monday to Friday from 9 to 18hs Join to IT Resources!