Job Summary :
EY is the leader in eDiscovery service offerings and operational management, and the Forensics Operations Advancement (FOA) organization is looking to continue to push the envelope.
This new and important leadership role is a foundational and pivotal pillar in the continued evolution of our organization’s journey and migration to Microsoft Azure.
This role will have a large influence on how to the team provides both business-as-usual operations and advanced operational transformation.
As part of FOA’s evolution to cloud first support model, this role will be important to adaptation on support cloud native services and telemetry.
Providing guidance, automation, training, models and procedures to better optimize how we support cloud services
As part of a This position requires a high-level of collaboration skills and the ability to work with teams of disparate background and skill sets.
The role will also have supervisory responsibilities for subordinates in the inner and cross regional.
Essential Functions of the Role :
Infrastructure Support 70%
Manage and support services, applications and integration points hosted in EY’s publicly hosted cloud service providers
Expertise managing / optimizing / supporting IaaS LINUX Windows
Expertise managing / supporting / optimizing PaaS
Expertise migrating on-prem VMs / VM Templates onto Azure / AWS
Participate in the support of private Cloud networks
Participate in Cloud strategy workout sessions
Assist in developing Cloud migration plans and strategies
Resolve issues that arise during integration / system deployments
Providing operational support on critical business impacting outages and disruptions
Service Optimization 20%
Collaborate with FOA team pillars to optimize operations cost model based on integration with DevOps and SRE principals
Define and manage eDiscovery services lifecycle
Define, iterate and manage automation tools and services
Review of 3rd party tools
Security optimization and security debt reduction
Compliance and security audits
SOC compliance audit support and engagement
GVM vulnerability reporting and remediation / support
Reviewing teams ITIL model and operational hygiene
Service Automation 10%
Collaborating with other FOA team pillars to further optimize our operational model
Collaborating with 3rd Party vendors, Internal Automation Leader, and Global IT teams to define new automation opportunities to stream-line current operational activities and increase our visibility into services we leverage.
Identify tools needed to monitor custom solutions put in place by Solution Architects and Implementation Engineers.
Capacity Management and capacity optimization
Analytical / Decision Making Responsibilities :
Capacity reviews and recommendations to purchase when threshold is exceeded.
Solutions Analyze solutions for problems and discuss with management and team leads
Interactions with various levels if IT and client serving teams.
Participate in and contribute to all operational documentation and procedures
Knowledge, Skills Requirements and Soft skills :
Domain Knowledge :
Native Cloud Platforms (Azure / AWS)
eDiscovery and analytics application knowledge
5+ years in operations / support teams
5+ years of application support and familiarity of Service Now
Strong understanding of standard application architecture and development
Excellent knowledge of various infrastructure applications including Active Directory, DNS, and DHCP.
Experience in establishing and supporting automated application monitoring protocols
Provide technical mentoring across team members
Required technical experience & qualifications
Deep knowledge of Cloud Services / Cloud Appliances (Azure / AWS) : IaaS 3rd Party Appliances / Services IIS JBOSS SQL Server Apache SEP Vormetric Data Discovery Tools Veeam NetBackup Azure Scale Set Custom OS Services SQL Server LINUX Windows Server RDS Application / Service Scaling Azure Vault Application / Service Scaling Website Management / Optimization Application Pool manipulation and optimization Certificate Management Load Balancing configuration
Azure Services / Integration Points / IAM Azure Active Directory On-prem Active Directory DNS Group Policy Management (GPO) Organization Unit Management (OU) Multi-Factor Authentication (MFA) PingID RSA
Cloud Native Telemetry Azure Monitor Azure App Insights
Automation PowerShell JSON / BSON Containers Kubernetes (K8) 
