Job SummaryThe Site Solutions Analyst is responsible for initial site communication, site required document collection and validation and upload within the proprietary software system pass through payments and ensuring site satisfaction.
This position is responsible for the data interpretation and implementation of Clinical Trail contracts with CRO's, clinical sites, and investigators.
upon receipt of applicable documentation. The Site Solutions Analyst is responsible for site communication throughout the lifecycle of a project and ensuring all submitted pass through payments have been made accurately and timely.
Job Functions Provides support for the start-up, maintenance and study closeout phases of payments service delivery. Identify and communicate opportunities for process improvement to the immediate supervisor Ensures that all contract records are established to support timely and accurate payments to sites within the terms of signed Statements of Work (SOW) with Sponsors.
Works in coordination with designated Client Service Lead(s) to support achievement of contractual commitments from study initiation through closeout.
Maintains the master site list for assigned clinical trials, ensuring that all setup documents have been received Posts CTAs, PIFs, W9s, W8s or other contract related documents to the site contract record Set-up initial CTA visit and reimbursable budgets.
Performs payment processing and supports site customer service for an assigned set of Sponsor(s) and studies Responsible for ownership, opening, monitoring and resolution of cases and site communications Ensure support to the clinical trial sites is provided at IQVIA's levels of excellence through timely resolution of issues that are raised through email and / or phone contact.
Ensure that all vendor and budget set-ups are peer reviewed for accuracy as defined by SSAE18 policies and procedures. Process site contact (payment notification / portal access), Principle Investigator (PI), tax ID, payee, name, address or banking change requests in compliance with SSAE18 policies and procedures to ensure that payments are processed with accuracy.
Responsible for opening, managing and closing site administrative trackers Responsible for final closeout site communication(s) and ensuring all pass-through payments have been reconciled before study close out Responsible for the preparation of project specific status updates, site related, which are provided to the Client Service Lead prior to their established Sponsor calls and may be asked to speak to these items during those discussions.
Responsible for reporting on Site Solutions specific (site setups, invoices, customer service) red line items (deliverables processed outside of IQVIA's established acceptable processing thresholds) to be reported during Sponsor Governance Meetings Acts as an escalation point for open site-specific issues Other duties as assignedExperience Requirements Bachelor's Degree in Finance, Accounting or Business Administration preferred, or equivalent experience Written and verbal communication skills including good command of English language.
Minimum 1 -2 years of relevant work experience preferred Minimum 1-2 years of prior accounts payable / invoicing experience preferred Minimum 1-year data experience entry preferred Experience with financial business applications preferred Prior customer service experience preferred General knowledge of Clinical Trial Industry preferredSkill Requirements Must be customer focused and have excellent interpersonal, written and oral communication skills Strong analytical skills and attention to detail High energy, self-starter with the ability to work in a team environment as well as independently Able to think independently, and to analyze and solve problems creatively Strong time management and planning skills Detail oriented, analytical and the ability to meet aggressive deadlines Comfortable working in a global company environment Strong PC skills (, Google, MS Project, SAP-Business One)At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world.
The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.
Learn more at IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare - and human health - forward.
Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health.
Thank you for your interest in growing your career with us.EEO Minorities / Females / Protected Veterans / Disabled