Expertise in IP network switching and routing protocols, TCP / IP stack is highly desirable
Candidate should cover includes OSI model (all layer and protocols), ARP, DHCP, TCP / UDP in details
English level upper-intermediate
Hands-on experience with Linux
Ability to work in different shifts
Being flexible to cover different shifts according to the specific needs
Would be a plus :
Superior problem solving, analytical, and communications skills
A strong understanding of IP protocols and telecommunication / cable operator networks, multicast, routing protocols e.c.
Experience in a technical support organization in a broadcast, communication, satellite, cable, telco, or a similar domain
Zabbix, bash scripting, Salesforce, JIRA, Confluence
Job Responsibilities :
Responsible for providing technical support in assigned product areas to Harmonic’s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving Harmonic and associated equipment.
Report and track design, reliability and maintenance problems or bugs to R&D engineering groups
Coordinate both hardware and software upgrades to the existing Harmonic customer base
Being flexibile to cover different shifts for covering workload on demand
What We Offer
Exciting Projects : Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment : Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!
Work-Life Balance : GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off on your birthday.
Professional Development : Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings.
We also offer the chance to travel internationally
Excellent Benefits : We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.
Fun Perks : We want you to love where you work, which is why we cater breakfast daily and offer discounts for popular stores and restaurants!