Support Engineer - EY Global Delivery Services
EY
Buenos Aires, CABA, AR
hace 4 días

The opportunity

The selected candidate will :

  • Significant relevant experience in either an internal or external support engineering role, or similar
  • Extensive experience in customer facing roles
  • Significant managed service experience with modern technology understanding including cloud service, virtual networks / systems
  • Proven experience working virtually in a globally-dispersed team
  • Project management, financial management, supplier management and stakeholder management experience in an engineering / support environment
  • Experience adhering to strategic operational plans and translating them into actionable roadmaps
  • Your key responsibilities

  • Leads the delivery of on-going maintenance and management of existing development and related pre-production environments, setting timelines and monitoring activities against business requirements
  • Contributes to the development of implementation plans for dealing with more complex requests for change
  • Reviews new product support documentation and designs release packages for small to medium-sized solutions, using strong technical skills
  • Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made
  • Oversees preliminary reviews for new environments and the adaption of findings to existing environments
  • Develops internal control standards and contributes to the development of procedures
  • Develops relationships with other engineering groups to gain a strong understanding of products and services as well as key business processes and applies technical support engineering expertise to ensure solutions are property managed and maintained
  • Skills and attributes for success

  • Leads the delivery of on-going maintenance and management of existing development and related pre-production environments, setting timelines and monitoring activities against business requirements
  • Contributes to the development of implementation plans for dealing with more complex requests for change
  • Reviews new product support documentation and designs release packages for small to medium-sized solutions, using strong technical skills
  • Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made
  • Oversees preliminary reviews for new environments and the adaption of findings to existing environments
  • Develops internal control standards and contributes to the development of procedures
  • Develops relationships with other engineering groups to gain a strong understanding of products and services as well as key business processes and applies technical support engineering expertise to ensure solutions are property managed and maintained
  • To qualify for the role, you must have

  • Bachelor's degree in Computer Science, IT, Mathematics, or related field preferred
  • 5-7 years of relevant work experience
  • Significant experience in either an internal or external support engineering role, or similar
  • Proven experience in customer facing roles
  • Proven managed service experience with modern technology understanding including cloud service, virtual networks / systems
  • Experience working virtually in a globally-dispersed team
  • Sound experience working with environment configuration management, technical and process support for new infrastructure and environments
  • Some project management, finance and business experience in an engineering / support environment
  • Ideally, you’ll also have

  • Experience working with ServiceNow or similar tool.
  • Experience working Agile / Scrum environment preferred.
  • Experience working in Dev Ops organizations preferred.
  • Experience in a professional services industry preferred.
  • Experience working in TFS and TFS Release Management is preferred.
  • Project management certification is preferred (PMI / CAPM or PMP, PRINCE2).
  • Familiarity with ITIL v2 or 3 would be advantageous
  • What we look for

  • A self-starter, independent-thinker, curious and creative person with ambition and passion
  • What working at EY offers

    We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer :

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
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