AVEVA creates industrial software that inspires people to shape the future. From water and energy to food and infrastructure, our solutions turn opportunities into business value.
We work with our customers and harness the power of our ecosystem to deliver solutions across the asset and operations lifecycles.
We use collaborative innovation to empower people and industries, enabling the planet to thrive.
We take pride in our core values and the diversity of our people, valuing the unique experience and expertise that people from different backgrounds bring to our business.
At AVEVA, we’re all about Limitless possibilities. Are you?
GCS Customer Support Engineers at AVEVA employ a combination of tools, documentation and product-specific knowledge to help customers maintain their installed base of AVEVA software in optimum performance.
For AVEVA customer's, the reliability and performance of their systems is key and the Support Engineer plays a key role assuring that.
He / She receives support requests from Customers or System Integrators either by mail, telephone, support web-site or chat requesting for help to identify and solve potential technical problems in their installed system.
The support engineer then applies her / his knowledge and skills to research, identify, and recommend corrective measures to address the technical issues reported.
Help customers and System Integrators maintain the reliability and performance of their AVEVA software by addressing any potential technical problem.
Work closely with his / her colleagues and other global support teams to assure resolution of problems.
Follow the GCS Operations Manual regarding how to manage support requests.
Research, identify, develop and recommend corrective measures to address technical issues identified in the field or in-house.
Resolve technical problems from end customers and engineering teams from System Integrators.
Case tracking by entering cases either in our and Customer Relationship Management tool.
Research and documentation of technical problems and solutions using our Knowledge Base.
Skills & Qualifications
Engineering degree in Electrical, Electronic, Control, Computer Science, or equivalent
Experience in software, hardware, networking, database and / or system troubleshooting, diagnosis and problem solving
Computer knowledge, particularly relating to server, network and operating system installation and configuration
Positive attitude, enthusiastic, self-motivated and customer-focused
People-person and team player, enjoying the cross-functional interaction required for this position
Quick learner with an inquiring mind
Strong written and oral communications skills
Comfortable working in a fast-paced, dynamic environment
Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, IT engineers and personnel, account managers, sales personnel
Ability to occasionally travel to various customer sites in Argentina, Uruguay, Paraguay (25% of the time)
SQL Database querying experience
VB.Net, C#, HTML5 coding experience
Manufacturing Execution System experience
Understanding of SCADA and HMI standard
On-site or remote advanced technical support experience
Knowledge of Wonderware by AVEVA products
Understanding of control systems and PLC
Bilingual : English an asset. Portuguese is a plus.