GCS Customer Support Engineer - Monitoring & Control - Argentina - Customer Support Operations
AVEVA
ARG - Buenos Aires, Argentina
hace 6 días

AVEVA creates industrial software that inspires people to shape the future. From water and energy to food and infrastructure, our solutions turn opportunities into business value.

We work with our customers and harness the power of our ecosystem to deliver solutions across the asset and operations lifecycles.

We use collaborative innovation to empower people and industries, enabling the planet to thrive.

We take pride in our core values and the diversity of our people, valuing the unique experience and expertise that people from different backgrounds bring to our business.

At AVEVA, we’re all about Limitless possibilities. Are you?

GCS Customer Support Engineers at AVEVA employ a combination of tools, documentation and product-specific knowledge to help customers maintain their installed base of AVEVA software in optimum performance.

For AVEVA customer's, the reliability and performance of their systems is key and the Support Engineer plays a key role assuring that.

He / She receives support requests from Customers or System Integrators either by mail, telephone, support web-site or chat requesting for help to identify and solve potential technical problems in their installed system.

The support engineer then applies her / his knowledge and skills to research, identify, and recommend corrective measures to address the technical issues reported.

Responsibilities

  • Help customers and System Integrators maintain the reliability and performance of their AVEVA software by addressing any potential technical problem.
  • Work closely with his / her colleagues and other global support teams to assure resolution of problems.
  • Follow the GCS Operations Manual regarding how to manage support requests.
  • Research, identify, develop and recommend corrective measures to address technical issues identified in the field or in-house.
  • Resolve technical problems from end customers and engineering teams from System Integrators.
  • Case tracking by entering cases either in our and Customer Relationship Management tool.
  • Research and documentation of technical problems and solutions using our Knowledge Base.
  • Skills & Qualifications

  • Engineering degree in Electrical, Electronic, Control, Computer Science, or equivalent
  • Experience in software, hardware, networking, database and / or system troubleshooting, diagnosis and problem solving
  • Computer knowledge, particularly relating to server, network and operating system installation and configuration
  • Positive attitude, enthusiastic, self-motivated and customer-focused
  • People-person and team player, enjoying the cross-functional interaction required for this position
  • Quick learner with an inquiring mind
  • Strong written and oral communications skills
  • Comfortable working in a fast-paced, dynamic environment
  • Ability to work with people with a wide range of technical backgrounds, including consultants, senior professional engineers, IT engineers and personnel, account managers, sales personnel
  • Ability to occasionally travel to various customer sites in Argentina, Uruguay, Paraguay (25% of the time)
  • Desirable

  • SQL Database querying experience
  • VB.Net, C#, HTML5 coding experience
  • Manufacturing Execution System experience
  • Understanding of SCADA and HMI standard
  • On-site or remote advanced technical support experience
  • Knowledge of Wonderware by AVEVA products
  • Understanding of control systems and PLC
  • Bilingual : English an asset. Portuguese is a plus.
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