Customer Service Specialist (Argentina)
hace 21 días

Job Description

In this role, you have the opportunity to

  • I mprove productivity, reviewing performance for service contracts, operational and commercial KPIs; supporting the commercial innovation team with data and analysis for portfolio creation;
  • analyzing business opportunities teaming up with commercial policy, business performance and finance.

    You are responsible for

  • Analyze profitability and define actions needed to improve it, teaming up with business performance and commercial teams.
  • Responsible for a mechanism to control IGM performance on a agreed frequency.
  • Responsible to provide insights to the team on profitability.
  • Responsible for bleeder contract analysis and actions to improve.
  • Co-responsible for new portfolio creation, together with sales team and innovation team.
  • Forecast process owner for Customer Service.Focal point for the process.
  • Support pricing officer with data analytics to ensure profitability on each sale (contracts, extended warranty, T&M)
  • Responsible for business cases (support creation & analysis) to define business models and / or strategy.
  • To succeed in this role, you should have the following skills and experience

  • Bachelor degree completed
  • Experience in Services
  • Experience in Process Control
  • Excel knowledge is mandatory
  • SAP module FICO is mandatory
  • Finance background
  • Why should you join Philips?

    Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.

    Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

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