Service Associate
Chevron Corporation
Buenos Aires, AR
hace 2 horas
source : DirectEmployers Association

The Chevron Business Support Center (BASSC), located in Buenos Aires (Puerto Madero), Argentina, is accepting online applications for the position Service Associate .

Successful candidates will join the BASSC Downstream team which is part of a successful multifunction service center with a workforce of more than 700 employees delivering business services and solutions across the globe.

Responsibilities for this position may include but are not limited to : + Works on SAP billing front-end system edits, for orders received by North American Lubricants satellite systems.

Becomes an expert in all pre-processor edits through SAP.+ Proactively monitors SAP sales orders to ensure that these are invoiced timely and accurately.

  • Ensures daily that held up sales orders in SAP are minimized, issues are raised, and resolution coordinated with appropriate groups as Chevron Finance.
  • Credit and Lubricants Business Support Team partners. + Ensures Sales Force cases / issues are closed within reasonable cycle time as determined by service level agreement+ Bl reporting and SalesForce Wave : Manages the creation and distribution of all standard, recurring, and ad hoc BI (Business Intelligence) reports as required by NAL sales organization.

  • Handles Proof of Delivery Requests coming from Salesforce may include electronic match for Lubricant Customers+ Analyzes customer problems / situations related to invalid entry of master data, pricing master data or billing information to determine a resolution.
  • Continuously seeks ways to streamline admin requirements of customers in support of improving process efficiency where appropriate.
  • Improves continual learning / building of expertise on SAP billing and pricing processes.+ Partners with Customer Service Associates in support of the sales process and ensure ease for customer that includes special handling requests.
  • Special Projects : called on in times of need to assist in customer circumstances, quality improvement teams, and other projects that require billing knowledge.
  • Act as a Critical Processor+ Resource person for both billing and pricing processes Required Qualifications : + Bachelor's Degree in any business-related course+ Minimum 2 years' work experience+ Excellent command of English language for both oral and written communication+ Attention to details+ Analytical and problem-solving skills+ Can multi-task and can work independently+ Good attendance record+ High degree of agility and ability to work with multi-cultural team members (Argentina, North America, Philippines).
  • Preferred Qualifications : + SAP knowledgeRelocation Options : Relocation will not be considered.International Considerations : Expatriate assignments will not be considered.

    Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

    Chevron participates in E-Verify in certain locations as required by law. Chevron Corporation is one of the world's leading integrated energy companies.

    Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry.

  • Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants;
  • manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations.

    Chevron is based in San Ramon, Calif. More information about Chevron is available at Chevron is an Equal Opportunity / Affirmative Action employer.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

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