Gerente de Creditos y Orden
Mondelēz International
LA-AR-Buenos Aires-San Isidro
hace 6 días


Mondelez International, Inc. (NASDAQ : MDLZ) is a whole new company that has been reimagined with a single focus in mind : create delicious moments of joy by sharing the world’s favorite brands.

Launched on Oct. 1, 2012, and employing around 100,000 people around the world, Mondelez International comprises the global snacking and food brands of the former Kraft Foods Inc.

While Mondelez International is new, the company’s brands are as diverse and rich with heritage as the 170 countries in which its products are marketed.

As the world’s pre-eminent maker of snacks, Mondelez International has leading shares in every category and every region of the world in which it competes.

The company holds the No. 1 position globally in Biscuits, Chocolate, Candy and Powdered Beverages as well as the No. 2 position in Gum and Coffee.

Mondelez International is a global snacks powerhouse with billion in revenues and operations in more than 80 countries. More than 80 percent of our revenues are generated outside North America.

Our brand portfolio includes such well-known brands as Oreo, Trident, Cadbury, LU, Toblerone, Halls and Milka. For more information, visit

Are you fascinated by our delicious business around the Globe? Are you excited about Change?

We have a fantastic opportunity to join with us!

Mondelez International is looking for : Order to Cash Manager.

Description :

  • The Key Purpose of the role is to assure Order to Cash End to End Service quality for all and / or certain customer channel / segment;
  • coordinate and manage country Order Fulfilment Specialists and Customer Finance Specialists; provide recommendations and outcomes that will enhance key management, organizational performance of local organization;
  • ensure customer satisfaction with ultimate accountability. Key contact point for Local Business units and the MBS organization (back and middle office).

    Responsibilities :

  • Responsible for leading operational excellence in End 2 End OTC performance for managed channel / customers.
  • Alignment with other BU or customer channel / segment Account Managers on the delivery / service levels.
  • Monitor and steer local OTC Service KPIs and customer (group) portfolio.
  • Monitor adherence to OTC processes standards.
  • Plan, coordinate and follow up on supervised personnel work.
  • Establish department personnel needs included in the department development plan.
  • Establish and follow-up on department training plan.
  • Serve as an escalation point for the OTC services provided to the customer channel / segment in scope as well as within the MBS organization.
  • Support requests, issues and efficiency projects with customers and internally (Identify and improve department bottle necks) +B35.
  • Ensure on time and proper issue resolution with corresponding functions.
  • Ensure continuous service improvement provided to customers.
  • Manage internal self-assessment audits and / or external audits across the OTC cycle.
  • Academic Knowledge :

    Graduate of a Business Administration or Finance Area.

    Abilities :

  • In depth knowledge of Accounting principles.
  • Knowledge in computer operating systems (SAP / Microsoft Office). Preferable
  • Strong knowledge of local policies and legislation for credit collections.
  • Strong knowledge of OTC processes.
  • Customer service orientation.
  • Performance motivation.
  • Process and team management experience.
  • Strong negotiation skills.
  • Good communication skills.
  • Performance motivation.
  • Fluent Spanish and English.
  • Accountable for End to End OTC performance.
  • Alignment with other BU or customer channel / segment Account Managers on the delivery service levels.
  • Monitor and steer local OTC Service KPI s and customer portfolio.
  • Ensure continues service improvement provided customers and on time proper issue resolution with corresponding functions.
  • Mondelez International, Inc. is an equal opportunity and Affirmative Action employer. We actively seek to maintain a diverse work force, and Mondelez International, Inc.

    therefore recruits qualified applicants without regard to race, color, religion, gender, national origin, age, disability, or Vietnam veteran status.

    We invite you to leave your CV to be part of this great team of people and brands who make Mondelez International.

    Join our dream of creating delicious moments of joy!

    Thank you, we look forward to speaking with you!

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