This opportunity will be filled by someone who is passionate about email technology and has a deep understanding of email authentication protocols (SPF, DKIM, DMARC).
The role demands the interaction with technical staff at large-scale enterprises to drive a stronger email security posture.
The individual will assist our clients with the implementation of the Email Fraud Defense Suite of Products. The successful candidate will have sound technical experience and skills, and great interpersonal and communication skills.
The candidate must be able to take responsibility and accept accountability for successful customer engagements. The candidate must also demonstrate Project Management skills and the ability to manage multiple implementations simultaneously.
Engage with our Email Fraud Defense customers as an expert in the field
Drive high levels of customer satisfaction
Coordinate with multiple parties the customer as well as their 3 rd parties to ensure timely and satisfactory resolution to customer issues, and completion of projects
Drive complex implementations while working side by side with the customers to solve their unique problems
Work with internal teams (most notably engineering, sales, product management)
Leverage previous experiences, share best practices and facilitate creative solutions to unique challenges, maximizing the value of our Email Fraud Defense products
What you bring to the team
Strong project management skills with a high attention to detail
Hands-on knowledge and experience with Email (SMTP) and Email Authentication (SPF, DKIM, DMARC)
Excellent written and verbal skills
Relevant Consulting experience
Must be comfortable with presenting and explaining technology to people with less technical knowledge
Must have a good understanding of the sales process, be sensitive to sales situations, and possess excellent customer service skills
Must be able to thrive in a fast paced, high stress start-up environment
Demonstrated experience in working with broad cross-functional teams
Excellent organizational, analytical and influence skills
Ability to work independently, ability to adapt quickly, positive attitude
Demonstrated experience in supporting Fortune 500 or other large customers
Experience with Proofpoint products is a plus
Experience with Secure email Gateways is a plus
BA / BS or higher in Engineering or related field
Multi-lingual skills a plus
As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team.
We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!