Operation Manager CPGs
Rappi
Buenos Aires, ARG
hace 1 día

YOUR NEXT STEP IS AT RAPPI! Rappi is one of the first Latin American unicorns and a start-up that continues to focus on growing and making life easier for our users.

As a company, we seek to continue improving the services we already offer, add more to our offer and continue expanding throughout the Latin American continent.

Role Objective

  • CPGs Operations Manager is a very important function inside Rappi, being responsible for every aspect of our CPGs consumer journey - from the moment they browse the app to the moment they receive their product.
  • In order to accomplish that task efficiently, we need to work smart. We have a relentless focus on using empirical approaches to make decisions in an informed, rational manner, and on producing automated, scalable solutions.

    Main Responsibilities

  • Be responsible for managing, building and optimizing CPGs operations at Rappi
  • Provide the best possible experience for our strategic allies (Supermarkets, Pharma, Liquors, Express, Specialized), making Rappi the delivery app-of-choice to partner with.
  • Ensure OKRs and SLAs are consistently achieved.
  • Proactively identify and propose solutions to operational issues.
  • Create analyses to generate actionable insights.
  • Drive the transformation of insights into real-life solutions.
  • Work in partnership with our Commercial, Tech, and Data teams to solve problems.
  • Key Requirements

  • 4+ years of work experience in consulting firm, startup or big tech company
  • A deep desire to work in a startup environment, helping the company grow
  • Experience working effectively with internal and external stakeholders in a highly-dynamic and constantly-changing environment
  • Demonstrated analytical capabilities
  • Exceptional business judgment and critical thinking
  • Strong project management experience
  • Ability to communicate ideas in a clear and structured way
  • Advanced Excel skills
  • SQL skills or desire to learn
  • Desired Requirements

  • Experience working in tech-ops environments
  • Experience leading and developing a high-performing team
  • Fluency in English
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