51456059 Incident Operator with AirSOA experience (Advance Transportation Coverage)
DXC Technology
Cordoba, AR
hace 1 día
  • This is a full-time & remote position - the candidate can be located anywhere in Argentina *
  • At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate.

    We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

    Our DXC IT Outsourcing services provides customers with reliable, optimized and secure mission-critical systems at lower cost.

    We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.

    About this role

    As a Advance Transportation Coverage Operator you will be responsible for monitoring and supporting AirSOA environment (Unix, Wintel, DBA, Application Support Teams, others) and the applications running on it.

    AirSOA is a platform that provides a wide range of services, which enable several applications to create high value for the customer of the transportation industry.

    The platform requires 7x24 support for the HW & VMs, the software (SW), and incident response. The main roles are the following :

    Monitoring Server Health

    Monitoring running Applications

    Outage Notification

    Troubleshooting for most common errors

    What you’ll do

    Essential Job Functions :

    Establishing and maintaining a constructive relationship between the service provider and the customer based on understanding the customer and their business drivers

    Identifying changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services provided.

    Establishing and articulating business requirements for new services or changes to existing services.

    Ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents.

    Negotiating and agreeing levels of service to be delivered with the customer (either internal or external); formally documenting these levels of service in SLAs.

    Who you are

    Education and Experience Required :

    Bachelor’s Degree in Computer Science, Information Systems, or equivalent is desirable.

    Good working knowledge of MS word, Excel, Visio and PowerPoint.

    ITIL Foundation Certificate v3 is a plus.

    3+ years of overall experience working as Incident and problem management with AirSOA environment

    Very good troubleshooting skills

    Be able to perform at least 80% of Key responsibilities.

    Ability to increase proficiency to 90% within 12 months with some guidance from senior team members.

    Knowledge and Tech Skills :

    Ability to work with related teams in order to achieve SLAs

    Ability to create and maintain documentation and provide relevant reports. This will require good working knowledge of MS word, Excel, Visio and PowerPoint.

    Ability to work independently with accuracy and minimum supervision

    Solid knowledge of standards and best practices.

    Advance level of English is crucial. Good verbal and written skills.

    Soft Skills :

    Good interpersonal skills.

    Ability to take initiatives and assist improve the environment performance and management

    Flexibility and adaptability

    Analytical thinking

    Punctuality and attendance

    Labor time : Scheme 12x36 (7 PM to 7 AM)

    Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success.

    At DXC we support each other and work as a team globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues.

    You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

    At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination.

    With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.

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