Position Description :
Forecasting rationalization and analysis reports
Supervise and support the team of cash
collectors. Conduct follow-up calls as
Ensure team executes daily / weekly / monthly
collection activities to drive towards attaining
Set collection targets for team / individuals
Provide guidance to address issues (tactical &
Investigate and resolve customer issues
Perform account reviews with collectors, upper
management, sales & OCA as required.
Contact customers as required
Pull monthly reporting & analyze, validate &
Provide Ad hoc support for all requests and
reporting as required
Support audits and requests
Manage relationships / communications with
internal & external Customers. Disputes /
Perform Root Cause Analysis
Position Requirements :
Advanced Microsoft Office Suite skills
Goal-orientated Experience Requirements
Minimum experience 3-4 year experience in related customer support areas or equivalent
Preferred experience Experience with Accounts Receivable
Individual with strong time and task management
Strategic thinking about improving processes.
Communicate effectively in writing as well as verbally.
Minimum education University Degree
Fluent oral and written English & Portuguese
We are an Equal Opportunity Employer and do not discriminate against anyemployee or applicant for employment because of race, color, sex, age,religion, sexual orientation, gender identity, status as a veteran, and basisof disability or any federal, state, or local protected class.