Senior Business Solution Consultant
AppDirect
Buenos Aires, Buenos Aires, AR Buenos Aires, AR
hace 2 días

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.

We power millions of subscriptions worldwide for organizations. We do this by our values-driven cultureone that enables you to Be Seen, Be Yourself, and Do Your Best Work.

  • The Digital Transformation Services Team is at the heart of AppDirect. We help drive our customers success. AppDirect provides world-class relationship management and consultation to the companies we partner with to launch new marketplaces;
  • on-board independent software vendors (ISVs); integrate seamlessly with billing, identity, CRM and other systems; as well as providing customizations to make our customers uniquely successful.

    We provide the technical expertise for a streamlined experience from the user UI to the reports consumed by the data analyst.

    We have impressive members on this team who have a strong, customer-first culture.

    About You

    AppDirect is looking for a talented yet humble individual who is smart, passionate, and wants to drive disruption in the IT industry.

    As a Business Solution Consultant within our Digital Transformation Services Team, you will develop prosperous relationships with our partners by consulting on digital transformation strategies and solutions with senior level contacts to assist in their go to market strategies, customizations, integrations, and launches of Marketplaces and Products.

    You will effectively collaborate cross-functionally to deliver end-to-end commerce solutions that help our complex enterprise and strategic partners succeed in the digital economy.

    What youll do and how youll have an impact

  • Understand and define customer business processes and present opportunities for optimisation and use of the Marketplace functionality.
  • Serve as a platform functional expert to drive optimal use and maximize effectiveness and adoption.
  • Drive business and engagement through building relationships with key stakeholders, surfacing opportunities, and driving those opportunities through to delivery.
  • Demonstrate your consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesign.
  • Demonstrate your systems implementation skills : requirements / process analysis, conceptual and detailed design, configuration, testing, training, change management, and support.
  • Effectively manage escalations, understand the impact of an issue, pull the internal resources together (potentially via upper management involvement), find a resolution, and keep the customer updated throughout the process.
  • Demonstrate your competency in facilitating workshops i.e. QTRs, discovery sessions
  • Business requirements gathering - gathering the full scope of a new feature, function, or integration to be built; but at the senior level should push the customer beyond what they know they need to understanding their business problem to help them define their current and future requirements around this forthcoming solution.
  • Ability to host functional scoping sessions with customers producing clearly defined scope as an outcome
  • Collaborate with AppDirect Solution Architects to design the solution that best meet our partners requirements
  • Assist and coordinate with our partners in their Go To Market planning for their strategic initiatives.
  • Ability to understand and map Independent Software Vendors (ISVs) and 3rd party Products to onboard onto the Marketplace.
  • Consult with our partners on best practices for managing product lifecycle and catalog management.
  • What were looking for

  • Bachelors Degree or equivalent work experience
  • 5+ years experience in the IT space
  • Strong business acumen
  • Superior customer service orientation and relationship management with organizational partners, prospects and clients
  • Strong communication and interpersonal skills
  • Excellent written and verbal communication skills
  • Thrives and executes well in a fast-paced, dynamic environment
  • At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought.

    We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work.

    As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and / or people with intersectional identities.

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