Must be accessible to the staff and guests in the Visitor Center. Responsible for daily appearance and product availability in the Tasting Room and Retail Shop.
Ensures that staff operates according to standards for professionalism, customer service, sales, wine club sign-ups and that site policies and procedures are followed by all staff members.
Communicates daily sales targets and motivates the team to reach set goals. Coaches hospitality staff on effective sales techniques in order to increase conversion rates (sales, wine club sign ups).
Responds to customer requests, suggestions, or complaints. Acts as first point of escalation for all customer service and employee issues.
Assists in staff hiring, orientation, training, supervising and evaluating performance. Assist in wine inventory control procedures which include ensuring write offâ?
Ensure that cash accounting is correct and complete at end of business day. Maintain secure environment at close of day, ensuring final security and alarming of the Visitors Center and Winery.
Assists in procedures involved in preparation and execution of on-site and off-site events and community relation opportunities.
Oversee set up and execution of Trade and Special Events in the tasting room. Handles routine purchasing transactions, including operating cash registers and accounting for daily sales.
Assists with hospitality special events, special wine tastings, and VIP luncheons / dinners. Set up salon, patio and Oak Terrace with menus, glasses, tasting notes, water, and all proper marketing materials Performs bar and / or cashier duties as requested Answer phones when necessary and understand where to direct incoming calls Actively participate in regularly scheduled staff meetings.
Stay current on recent wine reviews, industry issues Learn about other wineries and their wines; use that information to recommend other wineries with great tasting experiences for our guests.
Assist Supervisors, in providing a secure environment at close of day, ensuring final security and alarming of the Visitors Center and Winery.