Renewals Manager Argentina
Cisco Systems, Inc
Buenos Aires, Argentina
hace 8 días

What You'll Do

The new Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.

You will be accountable for owning and executing a portfolio of renewal contracts of Cisco products and services across an assigned customer account.

RM's work with customer executives, partners and across Cisco teams to develop a holistic, deep view of customer requirements and objectives and define a strategy to drive renewals to on-

time closure, as well as minimize renewals risk and financial attrition. You will bring strong knowledge of negotiation strategies and orchestrates cross-

functional resources across the company and with partners to provide a unified path to secure every renewal.

Key responsibilities and activities include :

  • Drive CX Renewals motion with the customer and lead a team of Cisco resources for all renewal activities from opportunity identification to negation to close
  • Focus on selling the existing portfolio and new offers
  • Renew, up-sell and close on-time contracts in assigned territory
  • Increase sales penetration at existing accounts
  • Understand customers’ and partners’ procurement process
  • Maintain internal and external relationships in support of closing the sale
  • Build deep relationships with customer executives and partners to understand objectives and accelerate their path to value
  • Utilize data and insights from the Customer Experience Executive (CXE) and cross-functional resources to co-create the customer renewal sales strategy with the account team;
  • play a key role in developing the integrated account plan and success plan

  • Conduct quarterly onsite visits with specific customers, partners and account teams to ensure continued satisfaction
  • Understand the overall industry environment
  • Attend and present at internal meetings with other company organizations that are necessary to perform duties; aid business development
  • Monitor and report on market and competitor activities and provide relevant reports and information
  • Analyze data and trends to identify growth opportunities
  • Who You'll Work With

    This role resides in the Customer Experience organization, one of Cisco’s fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions.

    Who You Are

  • Excellent executive level communication and presentation skills
  • Process Expert : Strong process management skills and financial acumen with the ability to effectively develop and implement policies for forecasting, data quality, and accuracy
  • Required experience :

  • 7+ years of leadership experience with a solid focus on negotiating contracts and strategy
  • 5+ years of experience with subscription and software offers
  • Education : Bachelor degree; Master’s degree preferred.
  • Industry certifications preferred (e.g. ITIL, PMP, COBIT, Six Sigma)
  • Proficient in Salesforce and Microsoft Office (Outlook, Excel, Word and PowerPoint)
  • If you are looking for hands-on involvement in shaping the future direction of Cisco and Customer Experience, we have a place for you.

    Why Cisco

    At Cisco, each person brings their unique talents to work as a team and make a difference.

    Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results.
  • Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
  • Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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