The Customer Support specialist is in charged of understanding at code level the solutions provided to customers, researching for workarounds and solutions, and needs to have an excellent communication skills with customers since also have to assist them by providing explanations, workarounds or solutions.
79 High qualified development skill to be able to understand and research issues reported by users. 79 Good skills on testing to provide high quality solutions.
79 Excellent verbal and written communication skills in english since it will be required close contact to customers. 79 Ability to learn technology quickly through instruction and self-training.
79 Curiosity, initiative to learn and contribute with other team members. 79 Initiative to inquire, investigate and propose improvements.
79 Ability to manage multiple queries in parallel with tight SLA and deadlines.