POSITION SUMMARYThe Field Service Engineer position is responsible for daily service and support of Pall's existing customer base.
The engineer also supports sales growth, service growth and customer satisfaction. Field Service Engineers are responsible for repair, installation, maintenance and calibration of Pall Corporation equipment at customer sites and on depot at Pall facilities.
KEY RESPONSIBILITIESCustomer Satisfaction+ Customer Satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Calibration and Preventive Maintenance, regular upgrades as deemed by Pall Corporation technical staff.
A clear advocate for the customer (internal and external) and a steward for the company.+ Call Set-up and Closure - FSE's are responsible for accurately adding Service Calls into Pall's Service Management System (C4C), scheduling visits and closing service calls at the time of completion.
These actions drive accurate customer invoicing, relieve inventories of parts used and ultimately works towards our objective of accurate reporting for business management purposes.
Financial Management & Growth+ Excellent sales ability measured by the attainment of revenue goal by individual and their territory.
This includes annual growth of Field Service Maintenance Agreements, monthly time and material billing and the support of sales initiatives through lead generation.
Continuous Improvement+ Leads by example to develop a robust continuous improvement culture+ Assumes accountability around daily management and monthly KPI's+ Energetically seeks out opportunities for improvement+ Acts as a primary customer of DBS and demonstrates internal and external DBS expertise to map improvement plans and drive sustainable improvementsTravelling Have flexible agenda to travel 50 % to 75 % of the time during a month.
LATAM region and occasionally in AmericasSIP PlanThe FSE should be selected to participate on our SIP plan (Service Incentive Plan - Bonus) what is 100% aligned and supported with the individual revenue the FSE can achieve vs goals set ate the beginning of the year, per month and trough fiscal year.
Sales Support+ Value Selling - add value to our service offerings. A FSE must have ability to handle a customer account in its entirety, and when accessing an account, resolve on where we can add more value by offering other services (, consumables, additional or new equipment leads, service on other instruments, etc.
Drive substantial new equipment lead generation from Service to aid Sales growth+ Partner with sales to support current sales initiatives to drive growthQualifications+ Team mentality to work with and support fellow FSE's and service team members.
Must be a true professional at all times. Team orientated, positive attitude and motivator.+ Ability to adapt - must be flexible and understanding with change as it occurs regularly for a FSE throughout his / her day / week.
Must be able to think quickly and respond positively to those changes.+ Able to travel 50% of the timeEducation and / or Experience+ Bachelors (ideally in a technical or engineering field)+ 5 + years of prior field service experience in related field is preferred+ Highly computer literate (especially in Excel, PowerPoint, and SAP a plus)+ Strong deductive reasoning and problem-solving skills+ Commercial experience, including direct selling of products or services+ Electrical, hydraulic, pneumatic, mechanical troubleshooting, theory and application+ Strong interpersonal and communication skills+ English language is desiredDanaher Leadership Anchors and Behaviors - Understands and compliesCharts the Course (Utilizes Critical Thinking, Moves Strategy to Action, Leads in a Global Environment)Drives Innovation & Growth (Listens and responds to customer needs, Cultivates and enables breakthrough thinking to drive growth, Encourages balanced risk taking to advance innovation)Leads through DBS (Champions continuous improvement, Solves problems, Drives for results)Builds People, Teams & Organizations (Relentlessly attracts, engages and develops people, Build strong, effective and diverse teams, Creates followership through collaboration)Acts with Integrity (Consistently uses sound judgment, Operates with transparency and is trusted, Demonstrates humility and self-awareness)When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win.
As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https : / / ) tools and the stability of a tested , we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse 've ever wondered what's within you, there's no better time to find out.