Salesforce Developer
Cognizant
Buenos Aires, Buenos Aires, Argentina
hace 2 días

Thanks for your interest in working at Cognizant. Below youwill find the description for this job opportunity.

Salesforce Developer Tasks :

  • Supports ServiceLead, Support manager on triaging, managing, tracking of incident fixes
  • Provideguidance to support team in performing configuration management and solution
  • Supportsthe Delivery / Service manager in DevOps
  • Coaches technicalleads and developers
  • Providesescalation support to the partners for complex issues
  • Promptlyescalate issues, which affect product delivery and quality that are beyondscope of influence
  • Responsiblefor Software Quality, Compliance & Regulatory aspects of the solution
  • Requirements :

  • Prefer minimum 8years of IT experience in Application Support or Development
  • 5-6 years ofminimum experience in SFDC (Salesforce) required
  • Looking for goodSFDC skilled developers who have good knowledge and hands on Experience on SFDCconfiguration, customization (Apex and Visualforce) and integration
  • Should have understandingon SLAs, KPIs, penalty implications
  • Strong workprioritization skills
  • Strongcommunication skills
  • Experienced withcoaching support team in Salesforce customization, integration
  • Able to solve P1 / P2incidents in short SLA timeframe
  • Desirable :

  • Experience inServiceMax is good to have
  • Experience in FieldService Lightning is good to have
  • Having good workingexperience on Service Cloud
  • Preferred Knowledgeon Validation related to Healthcare Industry (FDA Compliance)
  • Advanced (Oral and written skills) level of English is amust.

    Work location : Buenos AiresThe following is automatically system-generated information about the position. Please consider the above mentioned

    Qualification :

    Bachelor's in engineering or equivalent

    Responsibility :

    Project Planning & Setup :

  • Understand resource plan.
  • Plan for knowledge enrichment, change management and quality management.
  • Conduct estimation of time utilization of different resources and activities.
  • Identify appropriate processes based on project landscape.
  • Identify gaps and advise on improvements if required.
  • Share inputs in creation of project plan with Project Manager.
  • Review hardware / software requirement plan.
  • Validate system build.
  • Understand the test strategy, evaluate the design and identify gaps in the test plans, if any.
  • Define KT plan.
  • Customize project management system.
  • Define standards and set Cognizant 20.
  • Provide all support required during presales activities.
  • Requirement Gathering and Analysis :

  • Understand the requirements from clients / functional consultants.
  • Participate in client calls and seek clarifications.
  • Create a requirements traceability matrix.
  • Provide inputs during creation of operational concepts and scenarios.
  • Perform requirements feasibility with regards to testing and implementation.
  • Analyze NFRs.
  • Design :

  • Understand various functional and non functional requirements.
  • Break down the requirements into smaller modules.
  • Provide inputs for categorizing critical and noncritical requirements.
  • Provide inputs in designing end to end solution from a technical perspective.
  • Review and approve system architecture design.
  • Coding :

  • Analyze allocated task and understand BRD, low level and high level design.
  • Allocate modules to developers for coding.
  • Provide guidance to developers and set standards.
  • Review pseudo codes written by developers and provide a go ahead for code development.
  • Prepare for incremental code creation and unit testing.
  • Oversee development process and update Project Manager on development progress.
  • Review final codes written by developers on adherence to standards / functionality and approve for testing.
  • Prepare weekly / monthly reports on the project and share with client / Project Manager.
  • Ensure all system builds are prepared on time.
  • Testing :

  • Review test cases written by team Provide support for development of integration test cases as required.
  • Include positive and negative test cases to check functionality.
  • Check if peer review is completed at each step of test execution.
  • Review, analyze and validate results.
  • Follow up with team assigned for rework on code defects and close the same.
  • Attend QA audits as and when required.
  • Monitor system builds.
  • Project Closure Activities :

  • Create strategy for roll back.
  • Conduct dry run on pilots.
  • Monitor the processes are being followed.
  • Document changes in the system.
  • Resolve issues that arise during project deployment / closure.
  • Check that all action items mentioned in the deployment checklist have been completed.
  • Post final acceptance, conduct all closure schedules.
  • Provide support in creation of a final project report.
  • Conduct handover to AVM team.
  • Monitor all system / security administration activities and ensure all audit requirements are met.
  • Service Support & Maintenance :

  • Review incident / problem / change management plan created by team.
  • Track issue / problem resolution.
  • Conduct RCA.
  • Define communication and issue resolution matrix.
  • Drive and implement best practices for resolution of issues.
  • Liaise with business users / SMEs to resolve issues if required.
  • Review patch fixes created to prevent recurrence of complex problems.
  • Track adherence to SLAs.
  • Guide team members in the course of incident / problem management.
  • Conduct change impact assessment.
  • Collate change records.
  • Share change records with relevant stakeholders.
  • Knowledge Management :

  • Create and update knowledge articles in the knowledge management repository.
  • Provide guidance to team members to maintain all documentation related to project.
  • Conduct KT sessions.
  • Create knowledge articles on the problem, workaround solutions.
  • Monitor and report the usage of knowledge articles.
  • Maintain knowledge management database.
  • People Management :

  • Provide assistance in selection of representative employee groups for training.
  • Conduct training.
  • Mentor team members in project teams with respect to product and domain skills on projects.
  • Conduct technical, face to face interviews with candidates and support recruitment process.
  • Set goals for team members and monitor performance.
  • Coordinate with the project / program manager in understanding how the employee can better contribute to the project, seek feedback and address concerns.
  • Conduct performance appraisal for team members.
  • Organize team initiatives on a periodic basis.
  • Salesforce
  • Salesforce Integration
  • Salesforce Configuration
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