Thanks for your interest in working at Cognizant. Below youwill find the description for this job opportunity.
Salesforce Developer Tasks :
Supports ServiceLead, Support manager on triaging, managing, tracking of incident fixes
Provideguidance to support team in performing configuration management and solution
Supportsthe Delivery / Service manager in DevOps
Coaches technicalleads and developers
Providesescalation support to the partners for complex issues
Promptlyescalate issues, which affect product delivery and quality that are beyondscope of influence
Responsiblefor Software Quality, Compliance & Regulatory aspects of the solution
Prefer minimum 8years of IT experience in Application Support or Development
5-6 years ofminimum experience in SFDC (Salesforce) required
Looking for goodSFDC skilled developers who have good knowledge and hands on Experience on SFDCconfiguration, customization (Apex and Visualforce) and integration
Should have understandingon SLAs, KPIs, penalty implications
Strong workprioritization skills
Experienced withcoaching support team in Salesforce customization, integration
Able to solve P1 / P2incidents in short SLA timeframe
Experience inServiceMax is good to have
Experience in FieldService Lightning is good to have
Having good workingexperience on Service Cloud
Preferred Knowledgeon Validation related to Healthcare Industry (FDA Compliance)
Advanced (Oral and written skills) level of English is amust.
Work location : Buenos AiresThe following is automatically system-generated information about the position. Please consider the above mentioned
Bachelor's in engineering or equivalent
Project Planning & Setup :
Understand resource plan.
Plan for knowledge enrichment, change management and quality management.
Conduct estimation of time utilization of different resources and activities.
Identify appropriate processes based on project landscape.
Identify gaps and advise on improvements if required.
Share inputs in creation of project plan with Project Manager.
Review hardware / software requirement plan.
Validate system build.
Understand the test strategy, evaluate the design and identify gaps in the test plans, if any.
Define KT plan.
Customize project management system.
Define standards and set Cognizant 20.
Provide all support required during presales activities.
Requirement Gathering and Analysis :
Understand the requirements from clients / functional consultants.
Participate in client calls and seek clarifications.
Create a requirements traceability matrix.
Provide inputs during creation of operational concepts and scenarios.
Perform requirements feasibility with regards to testing and implementation.
Understand various functional and non functional requirements.
Break down the requirements into smaller modules.
Provide inputs for categorizing critical and noncritical requirements.
Provide inputs in designing end to end solution from a technical perspective.
Review and approve system architecture design.
Analyze allocated task and understand BRD, low level and high level design.
Allocate modules to developers for coding.
Provide guidance to developers and set standards.
Review pseudo codes written by developers and provide a go ahead for code development.
Prepare for incremental code creation and unit testing.
Oversee development process and update Project Manager on development progress.
Review final codes written by developers on adherence to standards / functionality and approve for testing.
Prepare weekly / monthly reports on the project and share with client / Project Manager.
Ensure all system builds are prepared on time.
Review test cases written by team Provide support for development of integration test cases as required.
Include positive and negative test cases to check functionality.
Check if peer review is completed at each step of test execution.
Review, analyze and validate results.
Follow up with team assigned for rework on code defects and close the same.
Attend QA audits as and when required.
Monitor system builds.
Project Closure Activities :
Create strategy for roll back.
Conduct dry run on pilots.
Monitor the processes are being followed.
Document changes in the system.
Resolve issues that arise during project deployment / closure.
Check that all action items mentioned in the deployment checklist have been completed.
Post final acceptance, conduct all closure schedules.
Provide support in creation of a final project report.
Conduct handover to AVM team.
Monitor all system / security administration activities and ensure all audit requirements are met.
Service Support & Maintenance :
Review incident / problem / change management plan created by team.
Track issue / problem resolution.
Define communication and issue resolution matrix.
Drive and implement best practices for resolution of issues.
Liaise with business users / SMEs to resolve issues if required.
Review patch fixes created to prevent recurrence of complex problems.
Track adherence to SLAs.
Guide team members in the course of incident / problem management.
Conduct change impact assessment.
Collate change records.
Share change records with relevant stakeholders.
Knowledge Management :
Create and update knowledge articles in the knowledge management repository.
Provide guidance to team members to maintain all documentation related to project.
Conduct KT sessions.
Create knowledge articles on the problem, workaround solutions.
Monitor and report the usage of knowledge articles.
Maintain knowledge management database.
People Management :
Provide assistance in selection of representative employee groups for training.
Mentor team members in project teams with respect to product and domain skills on projects.
Conduct technical, face to face interviews with candidates and support recruitment process.
Set goals for team members and monitor performance.
Coordinate with the project / program manager in understanding how the employee can better contribute to the project, seek feedback and address concerns.
Conduct performance appraisal for team members.
Organize team initiatives on a periodic basis.