Application Performance Management Lead - EY Global Delivery Services
Buenos Aires, CABA, AR
hace 15 horas

Job Title : Assistant Director Global Leader for Application Performance Management

Reports to : Global Leader for ESPM Platform Infrastructure

Opening paragraph

EY is a global leader in assurance, tax, transaction, and advisory services. Technology is at the heart of what we do and deliver at EY.

Enterprise Solutions and Platform Management (ESPM) plays an integral role within Enterprise Technology’s new operating model.

A single infrastructure and platforms function delivering next generation enterprise products, platforms, and solutions.

The ESPM function designs and engineers end-to-end, fit for purpose technology solutions enabling EY’s new digital employee experience.

ESPM organizations supports overall enterprise portfolio strategy and oversees budgeting. ESPM also develops modern delivery methods of enterprise platform solutions supporting EY.

Additionally, ESPM provides Technical Leadership, designing and innovating novel workplace solutions. The function works with the Business Office, Enterprise Technology, Client Technology, and Information Security.

The Opportunity

EY is seeking a Global Leader with a proven track record to Lead the Application Performance Management (APM) function in the ESPM Organization.

The ideal candidate would possess strong analytical acumen and the ability to understand how transaction and business logic flows through an application, and how it relates to APM solving performance issues.

Strong understanding of Business Process Management is required for this position.

Your key responsibilities :

  • Responsible for leading the design & build of the Application Platform Monitoring tools, which provide reactive and proactive alerting as well as rich management capabilities
  • Designing and building new services using Application Platform Monitoring tools, road map planning and enhancement of existing tools
  • Conduct regular analysis of technology and market trends to determine their potential impact on offerings and ensure service is fit for purpose
  • Provide the strategy and vision to the Application Platform Monitoring teams on multiple complex engineering projects aligned to Application Platform Monitoring processes and their technologies
  • Ability to proactively identify risks and drive mitigation
  • Develop an in depth and continuous understanding of EY’s businesses and the way the Application Platform Monitoring team adds to the effectiveness of our customers
  • Manifests a high degree of analytical and problem solving abilities to direct the escalation and to appropriately negotiate complex and conflicting engineering issues, handle multiple and shifting priorities across a broad spectrum of domains and direct the team toward solutions that are both financially sound and operationally feasible
  • Ability to conform to shifting priorities, demands and timelines through analytical and problem -solving capabilities
  • Manage development team to customize offerings based on requirements, including resource and budget management
  • Capability to define the overall business case for a large technology shift including new offerings and sunsetting of Products
  • Skills and attributes for success

    To qualify for the role, you must have

  • Demonstrates an expert-level ability and / or a proven record of success managing successful enterprise scale implementations of IT infrastructure and proactive monitoring tools
  • Strong people leadership, both in managing a hierarchical organization as well as extraordinary partnering skills in influencing and negotiating across organizations.
  • Possession of a strong personal code of ethics, including maintaining confidentiality
  • Aligning leadership to the purpose, strategy and goals of the organization, and the allocation of resources to achieve them.
  • Enable teams of all types, at every level of the organization, to rapidly accelerate performance, deliver consistently higher business results, and work together as unified, self-directed entities.

    Link organizational goals with the employees' personal goals

  • Experience working with IT leadership (CIO, IT Director) and business leadership to help shape and guide the IT strategic and improvement agenda
  • Capability to develop a global workforce from diverse cultures while promoting inclusiveness and teaming
  • Ability to manage multiple stakeholders and manage interdependencies between external and internal Service Providers to manage all vendor related tasks like researching, pricing, contracting, etc.
  • Ability to understand business drivers and customer strategy as well as developing and maintain strong relationships.
  • Develops strong relationships with diverse stakeholders by anticipating needs, collaborating across teams, fostering commitment, and asking for feedback.
  • Cultivates internal and external networks and leverages them to connect stakeholders with subject-matter specialists. Finds the right cadence with stakeholders to become a trusted business advisor

  • Applies diplomacy, interpersonal skills, and conflict resolution. Shows versatility in understanding and working in culturally diverse environments
  • Ideally, you’ll also have

  • Prior executive leadership role leading complex organizations in a professional services or consulting industry
  • Education :

  • A degree in computer science, engineering or a related field or equivalent work experience
  • Experience :

  • A minimum of 20+ years of experience working in IT industry and leading a global team of senior resources across the geographies with excellent business acumen
  • Advanced comprehensive knowledge of Application Platform Monitoring
  • Above average knowledge of the following but not limited to : Configuration Management Data Base (CMDB) and ServiceNow as tools for management of large environments and ITIL concepts including Incident, Problem and Change Management Experience in IT auditing procedures and mandates with a focus on tools monitoring Strong Knowledge of Change Management best practices Strong knowledge of capacity planning and how it can be used in Systems and Tools Management environment Platform Monitoring (SharePoint, SQL, Big Data) tools Strong Knowledge of AppDynamics App Insights BPM
  • Mind-set of product / service delivery and drive continual innovation and improvements
  • Executive presence and strong communications, facilitation, and presentation skills
  • Strong delivery skills (e.g., ability to scope / size a project, staff a team with the appropriate skill set, provide subject matter direction and guidance to a team, manage the delivery of an engagement workstream)
  • Certification Requirements :

  • ITIL V3 Expert or ITIL 4 Managing Professional
  • What working at EY offers :

    We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, Plus, we offer :

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
  • EY is committed to be an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

    While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

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