Billing Supervisor
Baker McKenzie
Buenos Aires, AR
hace 1 hora

Description

  • The Billing Supervisor will support all aspects of billing activities supported by the Buenos Aires Center; interface with other Quote-to-Cash (Q2C) leaders to ensure that agreed service levels are met;
  • develop and maintain positive working relations with Attorneys, Professional & Business Services (PBS) and client personnel;
  • and suggest process improvements and provide reports to the senior leadership.

    Responsibilities :

  • Supervise the day-to-day production and delivery of the Firm's invoicing to clients.
  • Supervise billing teams providing direct support to In-Market personnel and client teams.
  • Ensure compliance to established processes and escalate deviations for resolution.
  • Escalate issues to Center management and proactively monitor all Key Performance Indicators and Service Level Agreements related to the billing processes.
  • Interface with Firm stakeholders to resolve specific issues.
  • Identify opportunities to enhance and improve processes in coordination with Q2C leadership.
  • Supervise recruiting, onboarding and ongoing training for team members.
  • Lead the team by being a role model, identify opportunities allowing for employee growth and assist the team in achieving all goals.
  • Drive performance excellence with effective communication, performance management and employee recognition.
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