AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.
We strive to have a remarkable impact on people’s lives across several key therapeutic areas : immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio.
For more information about AbbVie, please visit us at www.abbvie.com. Follow abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.
The BTS Coordinator is responsible for key global and local technology areas to maximise business value. He / She will play an active role in the planning and alignment of global and local capabilities implementation partnering alongside the global BTS Capability teams, Commercial teams, Affiliate leadership, and other functions.
The role will lead and enable adoption of the solutions in the affiliate, which implies brands and functional areas, will support digital transformation, provide consultancy to effectively use different services aligned with the strategy in a sustainable way, will drive and support innovation, and ensure excellence in the operational areas.
The BTS Coordinator will act as a subject matter expert within the Affiliate BTS team, focused on Data & Analytics, Patient Services and In field Team solutions.
Will need to work closely with Brand Teams and Customer Excellence to bring an educated, externally-focused perspective on the trends in the industry, relevant to business priorities.
The BTS Coordinator is expected to :
Core Job Responsibilities :
Should be recognized as a key figure in the affiliate for all matters related directly or indirectly to their area of technology.
They are expected to :
Global and Area Internal Business Systems
Will play a key role in the implementation of Global and Area internal business systems :
Will play a role in the creation, delivery, and monitoring of affiliate Commercial Solutions, designed for our external stakeholders, in partnership with Brand Teams and Medical functions.
Compliance and Control
Responsible for the implementation and management of BTS compliance within the affiliate.
Monitoring of Affiliate Site Infrastructure requirements linked to Technology subject area.
Having an oversight of BTS Operations and Infrastructure services delivered into the affiliate for their subject matter area and for local BTS business processes that support day-to-day operations :
Experience & Competencies Required :
Ability to work effectively and highly interactively with all levels of management
Strong independent decision-making, organizational, planning, and problem-solving skills with a solution-oriented mindset.
Influence within a matrix organization
Successfully managing technology projects through the full lifecycle
Experience in analyzing, designing, and improving business processes
Experience with Compliance and the System Life Cycle. (SLC)
Management of external service providers
Ability to work effectively in a shared service environment
Experience in Agile ways of working
Knowledge of digital engagement solutions, preferred proven experience.
Excellent interpersonal relationship with multiple areas.
Strong business skills : business acumen, systemic & strategic thinking, innovation.
Strong communication, negotiation and stakeholder management skills.
Strategic business partnering, ideally within pharma market
The following are highly desirable areas of competency and knowledge
Knowledge and experience of the technology and digital landscape (including mobile, UX, web design, web build, mobile, marketing, SEO, SEM, web analytics, and social media)
Knowledge of CRM Data, One Key data, Sales data, other commercial data sources
Knowledge of data management policies and procedures
Understand business flow of information in systems
Understanding of, or preferably experience delivering digital strategies (both communications and platforms)
Knowledge / Education Required :
Bachelor’s Degree in Information Technology / Computer Science, or equivalent experience, preferably in business or a closely related discipline.
7-8 years of significant IT Consultancy or IT Professional experience.
Fluent in Spanish / English
Job Level Code
Equal Employment Opportunity
At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients.
As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.