Posting Date Jun 17, 2022 Job Number 22101551 Job Category Rooms & Guest Services Operations Location Fairfield by Marriott Bengaluru Whitefield, No 3-A1 Kundanahalli Main Road Mahadevpura, Bengaluru, Karnataka, India VIEW ON MAP Brand Fairfield Inn & Suites Schedule Full-Time Relocation?
N Position Type Non-Management Located Remotely? N Fairfield Inn & Suites by Marriott allows guests to travel with confidence by giving them just what they need at an exceptional value.
As a member of our team you'll deliver outstanding service so travel is easy, comfortable and productive for our guests.
Find Your World™ at Fairfield Inn & Suites by Marriott. POSITION SUMMARY Assist staff with expediting problem payments (e.
g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Cash guests' personal checks and traveler's checks. Review shift logs / daily memo books and document pertinent information in logbooks.
serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.