PedidosYa is the leading last-mile delivery company in the Latin American countries we operate. Our platform connects over 45.
000 restaurants, supermarkets, pharmacies and stores throughout the Region with millions of customers. Today we operate in more than 400 cities in Argentina, Bolivia, Colombia, Chile, Panamá, Paraguay, República Dominicana and Uruguay.
We are over 2500 enthusiastic entrepreneurs! Our app, available for iOS and Android, has been downloaded over 13 million times.
PedidosYa is part of the Delivery Hero company, a Belin-based public company DHER.DE with presence in Europe, Asia, Middle East, and Americas.
We are looking for a : Food Safety and Quality Regional Manager based in Argentina.
The mission of the role will be leading the implementation of the Global Food Safety and Quality mission and vision at Regional level.
Ensure implementation and compliance with all designated central food safety policies and procedures at local level.
Your challenges :
Continually monitor compliance with the procedures outlined in the DMart Food Safety Manual.
Work with local teams, or third parties, in each country to complete appropriately targeted pro-active and reactive internal food safety compliance audits and manage corrective action plan.
Arrange follow up visits to verify compliance.
Ensure that all employees receive the designated food safety training. Localize and create of training materials, templates, procedures.
Investigate reports of food safety and quality issues at store level and vendor level
Liaise between Local Authority Enforcement Officer in cases of informal or legal action. Intervenir en cualquier tipo de auditorias / colobarar.
Management for withdrawals and recalls of products and serious incidents. Support in the continued development and rollout of a serious customer complaint escalation process across all countries.
Ensure that all local food safety authority enforcement action is complied
Highlight procedures which need to be reviewed with respect to food safety due to operational or regulatory changes locally
Communicate the receipt of any allegations of food poisoning, foreign bodies or local authority department visits to Dmart and any other interested parties and arrange initial responses.
Provide technical support where required on food safety and quality management.
Monitor regulatory developments with a potential impact on local business entities and initiate internal measures accordingly.
Manage food safety and quality of product assortment (branded and own Dmart label), external laboratory testing, preparing and reviewing documentation for food product (product specification and product approvals, labelling, nutritional information, supplier information requests and audits), Mystery shopper and product sampling at store level.
Analyze customer complaint trends and indicators. Contribute to the continuous development of food safety KPIs, monitor, analyze and report on these to the relevant business stakeholders to support management review and ensure food safety objectives are met.
What You'll Need :
Degree in Food Engineering or related field.
Fluent proficiency in English
Experience leveraging technology to drive process improvements.
Program management and experience of managing program change across multiple store locations
Knowledge of food safety of local / regional laws and regulations and food trading standards
Experience interacting and engaging with Authorities
Strong verbal and written communication skills
Exceptional organizational skills
Demonstrated collaborative skills
Self-motivated with critical attention to detail, deadlines, and reporting
Experience interacting with research organizations and industry / trade associations
Food Safety scheme audit experience
Online / retail / food manufacturing experience
Our culture :
Dynamic, vigorous and energetic company that constantly seeks for leaving its footprint in each step. Everything that we do has an immediate impact not only in your day-to-day but also in the life of your friends and family
Join a restless, curious and enthusiastic group of people that constantly seek to boost their talent.
Clear, direct, sincere, witty, open, careful, close, fun, authentic, colloquial. That's how we are and that's how we work.
Our culture is reflected in each of our acts. It always motivates us to demand and be protagonists.