Associate, Client Services
S&P Global
Ciudad Autonoma de Buenos Aires , AR
hace 6 días

The Team : This challenge is frequently complicated by restrictive deadlines mandated by the client. The Client Services Associate will work independently and has a unique liaison position, balancing the often conflicting needs and wants of the client and current content collection methods.

Using knowledge of the capabilities and value of the relevant product and distributor software, the Client Services Associate proposes solutions that are workable for all parties.

We are currently seeking a Client Services Associate who will be responsible for supporting existing relationships with S&P Global clients including in-

office phone support, issue resolution, training of existing clients (on-site and via phone / WebEx demonstrations) on information products, proactive customer service outreach to clients, entitlement set up, running usage reports and ad hoc project support.

The Impact : The Client Services Associate interacts with more clients than any other group in the company and directly impacts the client's perception of S&P Global Market Intelligence.

The Client Services Associate promotes the use of S&P Global Market Intelligence products. The Client Services Associate selects appropriate questions to determine the client's knowledge level and the exact nature of their concern.

Responsibilities :

  • Answer customer inquiries in a professional, courteous and timely fashion, maintaining a high degree of customer service for all support queries and adhere to all service management principles
  • Analyse and communicate client concerns as they relate to product offerings, data and marketing policies by documenting recommendations on the client's behalf for product enhancement
  • Deliver product training to end users as directed by Client Services's management staff
  • Capture client intelligence from all client interactions into the CRM system (Salesforce) to be data based and made available to other departments in the organization
  • Conduct effective phone demonstrations on data content and functionality
  • Actively participate in efforts to pro-actively contact clients according to departmental guidelines to enhance user familiarity and usage of electronic products
  • Serve as a specialist within Product Support for an area of the S&P Global Market Intelligence offering (specialty will be assigned after probationary period is completed).
  • This involves answering client questions to an expert knowledge level, as well as acting as a specialty resource for the rest of the Client Services team

  • Effectively negotiate and communicate when working with other departments within the company including marketing, product management, internal data operations, sales and production
  • Able to work Monday to Friday from 7am to 4pm
  • Basic Qualifications :

  • BS or BA degree (or advanced student) in Financial / Economics Mandatory
  • Fluent English Mandatory
  • Additional language knowledge desirable
  • Effective interpersonal communications and troubleshooting skills e.g.
  • Ability to communicate clearly with large groups of people face to face and at a distance
  • Strong presentation skills with remote and co- located audiences both small and large
  • Familiarity with or an interest in learning about financial markets
  • Excellent working knowledge of Excel and Outstanding PC skills
  • Desire and flexibility to learn and develop in an ever-changing environment
  • multi-task in a fast-paced environment and work independently
  • self-starter , willingness to take on a wide variety of tasks
  • Demonstrate knowledge of CRM
  • Previous experience in product and customer support including delivering training to end users advantageous
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