Marcom Systems Support Advisor
ExxonMobil Chemical
Buenos Aires, B, AR
hace 1 día

Job Role Responsibilities

  • Process & System management
  • Provide system support : issue and enhancement management, metadata and group maintenance, monitor system reports and identify potential issues
  • Access Administration : register / modify user access, conduct periodic access reviews
  • User support : Monitor support inquiry mailbox, respond to user questions / issues, promote best practice sharing, conduct user training as needed
  • Prepare system usage reports and metrics
  • Maintain system documentation
  • Prioritize enhancements and manage work activities to completion
  • Manage vendor relationships / performance : MRM (3 vendors), F&L AC, GlobalLink (transperfect.com)
  • Lead governance activities / council across XOM, agencies; engages stakeholders for feedback, adoption pulse
  • Preferred Knowledge, Skills, and Experiences

  • Strong analytical and problem solving skills
  • Ability to quickly learn and apply new technical skills
  • Process orientation
  • Strong teamwork competencies
  • Strong project / team coordination capabilities
  • Effective communicator
  • 5+ years experience with IT systems management (marketing management system preferred)
  • Vendor Management experience
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