Help Desk Analyst - Mon to Fri 14-23 hs
Cognizant
Caba, CABA, Argentina
hace 2 días

Help Desk Analyst Responsibility :

Primary responsibility is user support and customer service.

Being present and available to clients requiring technical assistance.

  • Respond to questions from all emails and callers.
  • Become familiar with each client and their respective applications.
  • Learn fundamental operations of commonly used software, hardware, and other equipment.
  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
  • Become familiar with helpdesk policies and services.
  • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
  • Other duties as assigned by the Service Manager.
  • Specifications :

    Portuguese & Spanish advance level English reading & writing comprehension 1.

    Knowledge / exposure on ticketing tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc 2.

    Good communication skills and customer management experience 3.

    Work experience with global clients 4.

    Strong knowledge on operations / service delivery and ability to manage critical situations with minimum supervision 5.

    Willing to work in changing shift environments 6.

    Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc) 7.

    Troubleshooting skills on VPN connectivity, dial up , wireless routers 8.

    Knowledge on active directory, domain controllers etc 9.

    Exposure to password reset tools 10.

    Troubleshooting experience using remote control tools 11.

    Trouble shooting skills and experience in handling Exchange (outlook) / Lotus Notes environment.

    QualificationsTechnical Skills SNo Primary Skill Proficiency Level

  • Rqrd. / Dsrd.
  • 1 Amazon Web Services NA Required 2 CRM Web Services NA Required Domain Skills SNo Primary Skill Proficiency Level

  • Rqrd. / Dsrd.
  • 1 Assortment planning NA Required

  • Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
  • PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

    PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill.

    She / he has extensively demonstrated successful application of the skill in engagements or projects.

    PL4 The associate can function as a subject matter expert for this skill.

    The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

    About Cognizant Cognizant (NASDAQ-100 :

    CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.

    Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

    Headquartered in the U.S., Cognizant is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world.

    Learn how Cognizant helps clients lead with digital at http :

    www.cognizant.com / or follow us on Twitter :

    Cognizant.

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