Help Desk Analyst Responsibility :
Primary responsibility is user support and customer service.
Being present and available to clients requiring technical assistance.
Portuguese & Spanish advance level English reading & writing comprehension 1.
Knowledge / exposure on ticketing tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc 2.
Good communication skills and customer management experience 3.
Work experience with global clients 4.
Strong knowledge on operations / service delivery and ability to manage critical situations with minimum supervision 5.
Willing to work in changing shift environments 6.
Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc) 7.
Troubleshooting skills on VPN connectivity, dial up , wireless routers 8.
Knowledge on active directory, domain controllers etc 9.
Exposure to password reset tools 10.
Troubleshooting experience using remote control tools 11.
Trouble shooting skills and experience in handling Exchange (outlook) / Lotus Notes environment.
QualificationsTechnical Skills SNo Primary Skill Proficiency Level
1 Amazon Web Services NA Required 2 CRM Web Services NA Required Domain Skills SNo Primary Skill Proficiency Level
1 Assortment planning NA Required
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill.
She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill.
The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
About Cognizant Cognizant (NASDAQ-100 :
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Headquartered in the U.S., Cognizant is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world.
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