Mission Critical Senior Customer Engineer
Buenos Aires, Buenos Aires, Argentina
hace 9 horas
  • Do you have a passion for Cloud Services?
  • Do you love to solve problems and help improve the quality of Microsoft's products?
  • Are you customer obsessed and have a growth mindset?
  • If so, this is a great opportunity for you. Microsoft Services is looking for a Customer Engineer. In this role you will be working with customers and partners building, deploying, operating and optimizing large complex enterprise environments.

    You will also be responsible for customer satisfaction, deployment, adoption and support of enterprise Microsoft deployments.

    As a Mission Critical Senior Customer Engineer you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance.

    Troubleshooting skills are essential as this role will include working with Microsoft Premier / Unified Support to expedite incident resolution.

    The role can include a mixture of short and long-term customer engagements.

    Responsibilities :

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them
  • Create deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with others
  • Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness
  • Consistently apply lessons learned , model personal accountability & teamwork.
  • Contribute & participate with meetings to articulate Microsoft Unified Support offerings to all customers; share knowledge thru communities, adapt for customers
  • Qualifications

    Required Qualifications :

  • 3+ years of industry experience with Microsoft Server products includes Windows Server Directory Services, Azure AD, Azure Networking and Active Directory Federation Services based products and implementation / deployment of Azure Cloud based solutions
  • Azure deployment
  • Knowledgeable in AAD design, architecture, troubleshooting and implementation
  • Broad and depth skills on Azure Cloud Platform. Experienced in Azure Design Review and deployment, have knowledge of Azure IaaS, High Availability, Azure Virtual Machine, Clustering, service resilience and distributed systems
  • Proficient in both speaking and writing English & Spanish? required (Portuguese is a plus)
  • Additional Qualifications :

  • Candidates with Azure PaaS, Dev Ops, Azure Web Apps and Application Insights technologies will be preferable.
  • Solid understanding of client / server, networking, and Internet technologies fundamentals.
  • Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences
  • Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus
  • Knowledgeable in implementation, optimization and troubleshooting of Azure Networking technologies
  • Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs;
  • this may involve writing code

  • Solid understanding of client / server, networking, and Internet technologies fundamentals.
  • Understanding of n-tier solutions
  • Location :

  • Mexico (preferred)
  • LATAM RegionCosta RicaColombia ChilePeruArgentina
  • Travel :

  • Although this is designed to be a remote role. 25% travel may be required.
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