Customer Excellence Lead - Argentina
Bristol Myers Squibb
Buenos Aires, AR
hace 4 días
source : DirectEmployers Association

Bristol-Myers Squibb is a global Biopharma company committed to a single mission : to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development.

Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

Support country team to drive commercial and business excellence by implementation and improvement of SFE, market deep dive research and analytics, field force development and multichannel activities to increase top and bottom line results via optimized resource allocation and upgrading of customer engagement initiatives.

Act as Business Partner to the business segments in design, planning and implementation of commercial processes, projects and initiatives to maximize business impact in all Business Units across the country.

ACCOUNTABILITIES - Implement standardized SFE systems, tools, analytics, performance dashboards and quantitative and qualitative KPIs for all stakeholders across the different Field teams - Drive Field productivity and improve quality and transparency of resource allocation decision making by targeting & segmentation, territory design / alignment, Field capacity planning, product allocation, call plan design and monitoring, performance measurement and monitoring, FF ROI analysis for all FF lines - Develop, upgrade and monitor FF incentive systems - Align strategic company and BU objectives with Access, sales and promotion plans and incentive schemes - Implement local and regional SFE performance monitoring dashboards and provide regular reports to BUs and regions The role is be based in Argentina and will provide support to Chile Role Qualifications :

  • Leadership experience in selecting, leading, developing, motivating and achieving results through teams
  • Proven track record of success in launching and commercialization of a product.
  • Effective communicating and influencing decisions with senior management.
  • Ability to "flex" across different types of cultures, work, complexities, business situations and matrix partners.
  • Understanding of regulatory policies and impact of public relations
  • Demonstrated ability to successfully and effectively collaborate and work across boundaries (e.g. R&D, disease mgt., marketing, external development) and building strong external relationships.
  • Functional knowledge of Pricing & Reimbursement, Outcomes Research, Government Affairs, Corporate & Business Communications, Regulatory Affairs, Payer Management.
  • Broad and in-depth understanding of domestic and international issues relative to the pharmaceutical industry.
  • Demonstrated use of communication and change management strategies / tactics to influence new ways of thinking and working.
  • Experience with strategic planning in different stages of product lifecycle
  • Ability to stay up-to-date with the science
  • Ability to effectively interact with WW / Regional Functions
  • Bilingual : English - Spanish
  • Master Degree or MBA preferred but not required. Leadership Capabilities : Established Leader ENTERPRISE MINDSET - Capability to make decisions, set priorities and create strategies based on what will benefit the whole.
  • Build and maintain networks within and outside of the organization to both strengthen their understanding of the big picture and leverage diverse perspectives, experiences and expertise to maximize performance

  • Thinks more broadly than their role and uses this insight to prioritize, challenge and adapt current approaches.
  • Makes short term trade-offs and or shares resources in order to create benefit for the long term.
  • Actively deploys people on work streams outside of their team to strengthen understanding of other areas.
  • Maintains a network of relationships internal and external to BMS. CHANGE AGILITY - Capability on constantly thinking ahead and scanning the environment for opportunities.
  • Able to navigate ambiguity for themselves by demonstrating smart risk taking and personal resilience. Lead others through change by continuously creating the context and engaging individuals.

  • Identifies and takes advantage of opportunities to do something new and different.
  • Able to frame and simplify complex situations into actionable plans, thinks two or three steps ahead.
  • Remains optimistic in the face of a crisis, handles risk and uncertainty with confidence.
  • Gets people to focus on the important points before, during, and after the change. AUTHENTIC LEADERSHIP - Capability to build legitimacy through cultivating honest relationships.
  • Generate trust by demonstrating the highest level of consistency between their words and their actions, especially under pressure.

    Role model and promote an environment of openness.

  • Proactively seeks and acts on feedback.
  • Reflects upon own development and growth as a continuous process. Understands and manages own imperfections.
  • Is sensitive to the needs of others and proactively seeks to understand. TALENT DEVELOPER - Capability to maintain a current and strategic view of talent management, aligned with the organization's priorities.
  • This includes an understanding of the needs and diversity of the organization's current and future talent. In addition, proactively develop talent across the organization and engage external talent.

  • Creates opportunities for others within and outside of own team to develop new skills and experiences. Sees setbacks and failures as an opportunity to learn and grow.
  • Hires from a diverse talent pool with capabilities matching BMS needs.
  • Leverages external network to fill vacancies and / or connect others with hiring needs.
  • Builds talent planning into strategy planning. Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment.
  • We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

    Data Privacy Link We're creating innovative medicines for patients fighting serious diseases. We're also nurturing our own diverse team with inspiring work and challenging career options.

    No matter the role, each one of us makes a contribution. And that makes all the difference. Bristol-Myers Squibb is an equal opportunity employer.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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