Puerto Rico SXM Sales Agent
Telvista
San Juan
hace 13 horas

Summary :

In this position you will be trained to work multiple lines of business / campaigns. The day-to-day work responsibilities will rotate from Entertainment Outbound Sales to U.

S. Veterans Customer Care Outbound. These rotation assignments will be assigned based on business needs and may vary day-to-day or during the workday.

Entertainment Outbound Sales : Call Center agents will be contacting existing customers to renew their entertainment subscription and provide exceptional customer service.

As an Outbound Sales Representative you will also be responding to inquiries about different products and services and processing payments.

U.S. Veterans Customer Care Outbound : Call Center agents are responsible for screening calls from U.S. military veterans who have applied for certain benefits through the Veterans Administration (the VA ).

You will contact these veterans and schedule their required medical exams. In this position, it is important that agents be courteous and detail oriented.

Responsibilities

Entertainment Outbound Sales / Responsibilities :

  • Making Outbound calls to customers with a previous or current EBR status (Existing Business Relationship)
  • Answering customer requests or inquiries
  • Upselling products and / or services to the customer
  • Identifying and resolving customer issues using problem-solving skills
  • Building a positive rapport across a variety of personality types
  • Continually maintaining a working knowledge of our clients' products, services, and promotions
  • Putting the customer first and remaining polite and professional always
  • Documenting all customer information, communications, and sales in a computer system
  • U.S. Veterans Customer Care Outbound / Responsibilities

  • Properly authenticate each caller before verifying or releasing any information.
  • Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams.
  • Verify and modify personal information.
  • Obtain scheduling availability and traveling availability of Veterans.
  • Confirm or reschedule appointments.
  • Forward calls to staff members in other departments.
  • Notify providers of cancellations for appointments scheduled within 72 hours from time of call.
  • Submit templates and other requests to various individuals and departments within the Agency.
  • Explain policies and procedures to the Veterans who are unfamiliar with VA.
  • Explain the purpose of attending required exams, explain approximate time frames for returning reports / documents to the VA, and explain the process for travel reimbursement.
  • Maintain maximum security implementing and enforcing HIPAA with medical providers, veterans, and VA employees.
  • Receive / submit power of attorney forms to diagnostics.
  • Maintain a low call time of 5 minutes or less per call.
  • Maintain all emails and respond efficiently.
  • Other duties as assigned.
  • Qualifications

    The requirements listed below are representative of the minimum knowledge, skill, and / or ability required to qualify for performing the job.

  • Minimum of 1 year of sales experience (preferably 2+ years of call-center sales experience). Must have general knowledge of sales terminology, concepts, practices, and processes.
  • Ability to work in a high paced environment.
  • Ability to multitask efficiently.
  • Knowledge of VA C&P (Compensation & Pension) exams preferred.
  • Ability to solve problems.
  • Ability to maintain a positive and professional attitude.
  • Verbal, communication, and customer service skills and quality oriented
  • Customer service skills.
  • Attention to detail.
  • Ability to maintain high level of confidentiality and sensitivity to personal and medical information.
  • Education : High school diploma or GED preferred.

  • Language Skills : Ability to read and comprehend simple instructions, short correspondence, and memos; to write straightforward explanations, routine reports and correspondence;
  • to ask effective questions and present information clearly and concisely; to effectively and clearly communicate with proper grammar and vocabulary;
  • to demonstrate empathy and understanding to customer’s issue or question; to handle sensitive and emotionally escalated calls and situations that require empathetic responses.

    Consultative sales skills required to assist in explaining product benefits and features, overcoming objections, and closing sales.

    Mathematical Skills : Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's; able to perform these operations using U.S. currency units.

    Reasoning Ability : Ability to apply common sense understanding to detailed written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.

    Must be adaptable to unforeseen situations, keep focus on the customer and make empowered decisions with integrity, empathy, and compassion.

    Ability to gain in-depth knowledge of the client’s processes, products and services during new hire and ongoing training.

    Computer Skills : Ability to listen and respond while keying into automated system. Ability to learn to navigate client specific screens in a Windows environment as required.

    Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job.

    While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms.

    Specific vision abilities required by this job include close vision.

    Attendance : Employee must maintain regular and acceptable attendance at such levels as determined at Telvista’ s sole discretion.

    The employee must be available and willing to work on-site or remotely and for such hours per day or hours per week as Telvista determines is necessary or desirable to meet its business needs.

    Background Screening : Must pass Federal & State Background Screening

    Work at Home Requirements (if applicable)

  • Your must have your own Windows 10 PC (Chromebook, Tablets, Smartphones, and Mac computers are not computable).
  • You must have your own High-Speed Internet service (Wi-Fi and Hot-Spot are not compatible).
  • You must have your own USB headset.
  • You must have a distraction free environment work area.
  • You must have your own external mouse
  • Telvista is an Equal Opportunity Employer

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