In this position you will be trained to work multiple lines of business / campaigns. The day-to-day work responsibilities will rotate from Entertainment Outbound Sales to U.
S. Veterans Customer Care Outbound. These rotation assignments will be assigned based on business needs and may vary day-to-day or during the workday.
Entertainment Outbound Sales : Call Center agents will be contacting existing customers to renew their entertainment subscription and provide exceptional customer service.
As an Outbound Sales Representative you will also be responding to inquiries about different products and services and processing payments.
U.S. Veterans Customer Care Outbound : Call Center agents are responsible for screening calls from U.S. military veterans who have applied for certain benefits through the Veterans Administration (the VA ).
You will contact these veterans and schedule their required medical exams. In this position, it is important that agents be courteous and detail oriented.
Entertainment Outbound Sales / Responsibilities :
U.S. Veterans Customer Care Outbound / Responsibilities
The requirements listed below are representative of the minimum knowledge, skill, and / or ability required to qualify for performing the job.
Education : High school diploma or GED preferred.
to demonstrate empathy and understanding to customer’s issue or question; to handle sensitive and emotionally escalated calls and situations that require empathetic responses.
Consultative sales skills required to assist in explaining product benefits and features, overcoming objections, and closing sales.
Mathematical Skills : Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's; able to perform these operations using U.S. currency units.
Reasoning Ability : Ability to apply common sense understanding to detailed written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
Must be adaptable to unforeseen situations, keep focus on the customer and make empowered decisions with integrity, empathy, and compassion.
Ability to gain in-depth knowledge of the client’s processes, products and services during new hire and ongoing training.
Computer Skills : Ability to listen and respond while keying into automated system. Ability to learn to navigate client specific screens in a Windows environment as required.
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms.
Specific vision abilities required by this job include close vision.
Attendance : Employee must maintain regular and acceptable attendance at such levels as determined at Telvista’ s sole discretion.
The employee must be available and willing to work on-site or remotely and for such hours per day or hours per week as Telvista determines is necessary or desirable to meet its business needs.
Background Screening : Must pass Federal & State Background Screening
Work at Home Requirements (if applicable)
Telvista is an Equal Opportunity Employer