System Management Technician (HAT ID: 3040)
Ernst & Young Global Limited
hace 6 días

Responsible for designing, building and operation of various tools within Enterprise Support services, with the initial focus on EYs Cloud workload management system, Turbonomic.

Become an SME with Turbonomic and use the platform to drive value across various EY businesses. Create and maintain automation policies and manage and track execution within the platform.

Maintain the platform. The role will center on the following points :

  • Ownership of one or multiple System Management tools Individual tool roadmap planning Manage software versions and upgrade planning Interface with tool vendor for support and roadmap planning Market watch, stay current on industry trends relating to Cloud Infra License management Managing tool configuration
  • Level 3 / Level 4 support in the incident & problem management process for the Operations team
  • Active driving of the overall fine-tuning process and best practices / standards of the tools in area of responsibility
  • Designing and building new System Management Services solutions including Requirement collection and documentation Solution design taking existing EY standards into account Driving Operational Readiness
  • Work closely with Cloud teams to ensure integration of Turbonomic with Azure is maintained and continuous.
  • Work across Compute and other areas of IT to ensure Turbonomic is integrated with other tools where applicable.
  • The role requires the individual to technically lead within their scope of the tools & solutions where they are a level 3 / Level4 Subject Matter Expert in close alignment with the Lead for Enterprise Tools within the Compute domain.
  • In addition the role requires decision makings relating to :

  • Use their Subject Matter Expert (SME) knowledge in at least two System Management tools to develop solutions that will enhance the value these tools bring to EY.
  • Present these solutions to the Lead for Enterprise Tools and Global System and Tools Management

  • Create and maintain documentation to support and enable Operational Readiness of new services or major product releases.
  • This includes documentation for known incidents, patching, new versions and new / enhanced functionality as well as processes like backup, usage and scheduled maintenance tasks

  • Validation of major and new versions for tools they are the SME
  • Develop roadmap for tools he is the SME in close alignment with the Enterprise Tools lead
  • What do we need from you?

  • Good interpersonal, communication, organizational and decision-making skills
  • Good project management skills
  • Ability to deal with escalations and difficult situations / people under pressure
  • Ability to understand and integrate cultural differences
  • Strong knowledge of industry wide monitoring tools and platforms. Subject Matter Expert knowledge in at least two tools
  • Strong programming & scripting skills
  • Strong virtualization skills, preferably VMWare on Windows and Linux.
  • Excellent working knowledge in Operating Systems (MS Windows, Linux, UNIX)
  • Knowledge of Microsoft Cloud Technologies
  • Practical understand of DevOps practices
  • English language skills excellent written and verbal communication
  • Flexible Hours due to the global nature of the role it may require the individual to attend calls either early or late in the day to accommodate colleagues in different time zones.
  • A degree in Computer Science or a related discipline, or equivalent work experience
  • Over 5 years working within Information Technology
  • Over 3 years working within the System Monitoring and Systems Management tools space
  • ITIL Certification is preferred but not required
  • Shift : from Monday to Friday from 9 to 6 PM.Location : Microcentro EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.

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