The MuleSoft, a Salesforce Company Cloud Platform team is looking for talented full stack engineers with a passion for building large-
scale applications and killer user interfaces. The ideal candidates must know the difference between building good products and great products.
If you know what Node.js, Angular and ReactJS are, and what the motivations for using them would be, you don’t want to miss this exciting opportunity to influence every other SaaS company out there.
Why should you join MuleSoft, a Salesforce Company?
Every major company is adopting more and more cloud services, AND building lots of apps themselves, AND publishing their own APIs.
We’re talking hundreds to thousands of integration points for a single reasonably-large enterprise to glue together. In fact, increasingly the heart of a company’s applications is in the glue itself.
And that makes for an exponentially-big problem for enterprises : how do you assemble numerous services into coherent business flows, efficiently and effectively, then operate them for months and years, and keep them up to date as all these APIs evolve?
How do you even know all the integration endpoints and flows you have at any given time?
At MuleSoft, we’re already solving this for thousands of companies, but now we’re taking it to the next level, with CloudHub : a cloud-
based environment which pairs with the widely-adopted on-premise Mule bus’ to be the nexus of an entire enterprise’s integrations.
In short, CloudHub is where modern enterprises run their integration glue. And that’s why MuleSoft has incredible momentum with some of the biggest companies in the world.
Where do you come in?
Located in our Buenos Aires office, the Manager of Technical Support is
responsible for ensuring the success of our customers by effectively managing a team frontline
and backline technical support, and associated support projects and processes. As a support
manager, you will manage case assignment and escalations, team development, and project
management processes. The candidate is expected to be independent, self-motivated,
proactive, results-oriented and able define and provide a high level of customer satisfaction
through the delivery of world-class technical support services.
What you’ll achieve : 3 months :
3 months :
Get to know your team and earn their trust as their manager
Hit the ground running, get to know the main Anypoint products, the support process and
Get familiar with MuleSoft Service, Customers, and cross-functional stakeholders from
the global support team, engineering and customers success
Complete product and positioning training and certifications
12 months :
Manage a technical support team to achieve business objectives including the
attainment of targets for customer satisfaction, employee satisfaction, service levels,
resolution time, knowledge management and projects
Retain and develop your support team members
Hire great talents to the team
Set team goals in alignment with Global Support objectives
Drive cross-functional improvements
What you’ll need to be successful :
7+ years experience in a technical support environment, handling highly complex
technical issues with enterprise customers
Fanatic about Customer Success
3+ years at the Management level, managing technical individual contributors
Creative thinking, versatility and adaptability
Strong data-driven analytical, organizational, and problem-solving skills