Transformation & Continual Improvement Manager - EY Global Delivery Services

Buenos Aires, CABA, AR

hace 6 días

The opportunity

Within Enterprise Technology, the Transformation Office provides oversight of key ground-breaking initiatives and acts as the gatekeeper for ideation to ensure continued alignment to ET strategic objectives.

The Transformation Office inspires, motivates change and accelerates a cultural shift in ET’s ways of working. It establishes transformation portfolio management standards and drives business performance, PM resource management, coordinates complex stakeholders and manages select priority initiatives.

You will lead a hardworking team responsible for measuring and driving end-to-end process and business performance across the ET organization to track critical metrics and delivery of the transformation agenda.

You will provide consistent visibility and oversight which will also enable timely and effective interventions where performance is off-track, identify where improvements need to be made, and where there are opportunities for further efficiencies.

Your key responsibilities

As the leader for the sustainable performance team, you will :

Monitor programs within the transformation portfolios through their lifecycle, consolidate portfolio level view on the realization of benefits and critical metrics against their targets;

Provide benchmarks and tracking of performance for the ET business, driving step change and high performance;

Manage PM resources and capacity to deliver change;

Supervise BAU initiatives to identify required interventions;

Manage lean specialists with a customer focus to drive operational efficiency;

Use industry standard process management to identify where process improvements can be made;

Identify improvements and use consistent methods / standard methodologies to support the ET operating model, inter and intra ET;

Skills and attributes for success

Designing and documenting processes, policies, standards, key performance indicators and controls;

A customer-centric approach to work, flexible and adaptable and able to work effectively at all levels in an organization;

Solid project management skills, including prioritization and ability to multi-task;

Creative, innovative and critical thinking with a track record of developing credible ideas;

Excellent written and verbal communication skills; ability to facilitate meetings as well as listening and interpretation skills;

To qualify for the role you must have

Ability to evaluate existing processes, analyse implemented changes, and recommend adjustments to workflows or other processes;

Experience supporting business process improvement initiatives in a technology environment;

Solid understanding of organizational management principles, methodologies and tools;

Experience in implementing large-scale organizational cultural shift efforts;

Skilled in supporting change efforts by sharing the benefits and promoting ways to reduce barriers to implementation;

Management skills inclusive of hiring staff, setting objectives, reviewing accomplishments, coaching for success and counselling for improvement.

Ideally, you’ll also have

Demonstrate an inclusive and globally aware approach

Ability and flexibility to operate in a virtual environment across multiple time zones

Maintain an educational program to continually develop personal skills.

What we look for

We are looking for hardworking and committed candidates who are interested in joining our team, and are passionate about helping solve transformation / strategic problems and experienced in delivering insightful recommendations that are thorough in their grounding, creative in their selection, and practical in their ability to be implemented.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer :

Support, coaching and feedback from some of the most engaging colleagues around

Opportunities to develop new skills and progress your career

The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

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