Why Work at Lenovo
Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive.
And we go big. No, not big huge.We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting.
And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.
With our ingenuity, we help millions not just the select few experience our version of a smarter future. The one thing that’s missing? Well you...
Description and Requirements
A CSM, or Customer Success Manager, is the person in charge of maintaining contact with our customers. Their main function is to ensure that the customer's experience with Lenovo is the best possible and to be always available to resolve any issues or questions that may arise.
The CSM will be responsible for guiding and integrating customers into the Lenovo dynamic, so that they can benefit the most of the products and services purchased.
He / she is the one who performs the onboarding of the customer, contextualizing him / her with Lenovo's methods, processes and tools for the products and services acquired.
Among its main functions are : - Manage the customer's relationship with Lenovo guiding them so that they can make the most of their relationship with Lenovo by understanding how it works, communicating their doubts and having information available for decision making.