As part of this role, it is required to follow and practice an appropriate SM strategy. This role will also be responsible for contribute and ensuring an appropriate SM Governance mechanism is in place to measure service delivery, quality and customer satisfaction.
The SM governance mechanism will also ensure that there are continuous improvement and innovation programs for SM. In addition, the role will ensure that the SM approach is informed by evolving industry standards, emerging technologies and relevant best practices to maximize business value.
It is expected from the NOVUM SM to have a deep focus on customer service, customer satisfaction and retention, and will need to be an effective team player, with strong influencing and relationship management skills with a customer centric approach.
Lastly, the role will attend a team of Service Managers spread in different locations working very close with the different Telefonica’s Operating Businesses (OBs) in which NOVUM service is live or to be launched.
This position can be based in Madrid or UK.
Requirements / Skills
technical stakeholders and program contributors, with the ability to communicate with customers and company’s at executive levels
If you join Telefónica
You join almost 100 years of history, you join a team of 106 nationalities present in more tan 35 countries. You join a team that works to connect people wherever they are.
We are leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients : network, IoT, cloud, security, innovation etc.
Here, at Telefónica you count with everything you need to be the best you. We need people like you that wants to take this challenge of creating the Telefónica of tomorrow.
Our diversity makes us stronger and competitive. There is a place for everyone as we are. At Telefonica we work over 125.
000 people from 106 different nationalities, seize and this opportunity. We choose it all and yes, we choose everyone.
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