BACC Team Lead
JPMorgan Chase and Co
hace 2 días


Operations management

  • Provide support, guidance and direction to Presentations Specialists, and ensure methodologies and processes are followed and clients are receiving solutions in a timely and useful way
  • Use metrics to understand and closely monitor operational performance e.g. demand vs. capacity fluctuations and forecasting of staffing requirements to optimize output
  • Responsible for the day-to-day management and overall supervision of their local team members. This includes daily work in progress, as well as recruitment, training, staffing, skills development and performance management
  • Understand and ensure adherence to regional policies - HR, Compliance and all departmental policies and procedures as well as health / safety regulations, including any location-specific guidelines
  • Foster and maintain positive, professional work environment that promotes inclusivity, engagement, and rapid solutions for clients.
  • Provide feedback and support, solicit and respond to staff feedback and ideas, remove obstacles, and monitor and enhance morale

  • Actively seek opportunities to improve processes, technology, services and client satisfaction, and lead implementation of those improvements locally and globally
  • Keep the global management team aware of issues affecting the center operations, create appropriate mitigation strategies and lead implementation efforts
  • Required skills

  • Bachellor degree (desired)
  • Advanced level of English
  • At least 5-10 years of relevant experience
  • Shift

    Sunday - Thursday, 1 : 00 pm 10 : 00 pm

    Work from home : 2 times a week (Sundays included)

    Please upload your resume in English

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