Air Import Agent
Expeditors International B.V
Monserrat, Argentina
hace 6 días

Descripción de la empresa

We’re not in the shipping business; we’re in the information business -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
  • Descripción del empleo

    Scope of Position

    Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.

    Major Duties and Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace Air Import files as required
  • Use Workflows on daily basis
  • Ensure timely delivery of freight to customers for Import shipments
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Ensure accurate and timely client and Service Providers billing
  • Interact with our customers in arranging their international shipments, meeting customer service standards
  • Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers' standard operating procedures are followed and updated
  • Meet KPI standards, as per the company procedures
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Requisitos

  • 2 years related experience and / or training; or equivalent combination of education and experience
  • Understanding of air documentation process a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint, Power Bi)
  • IATA certification (preferred)
  • Fluent in English
  • Reporting Structure

  • Air Supervisor and Manager.
  • Información adicional

  • Full time job contract
  • Competitive salary
  • Opportunity for promotion
  • Friendly atmosphere among team
  • Ability to develop
  • Professional Training Plan
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