The Success Plan Solution Advisor team are looking to add an experienced and world-class Solution Advisor to join the team.
The successful candidate for this role will be working with our Accounts to drive Sales of Premier & Signature Success plans.
The focus of the role is to assist our Sales teams to drive Signature & Premier bookings and attach. The role will cover specific products from our portfolio of subscription services including Premier Success Plans (subscription-based technical support offerings - Signature Success, Priority Support, MCS, Legacy Signature plan, Technical Account Manager and Proactive Monitoring offerings).
Build relationships with both CSG leaders & Sales leadership, including Account Executives, RVPs and AVPs, to review territories and identify strategies and opportunities for Premier & Signature Success plans
Provide deal support on a weekly basis, by working with Account Executives, Portfolio leaders and Sales leaders for all deals without Premier to ensure Premier is attached.
Report results in weekly forecasting meetings and escalate any deals where Premier is not attached. Measure win / loss rate
Achieve and exceed regional bookings and attach rate targets for both Premier & Signature Success plans.
Convert customers on legacy Support offerings to the new Signature 2.0 SKU
Develop sales tools (playbooks, business cases, customer references) for the regions supported
Manage Selling Premier Success Chatter community to share information and best practices across sales teams
Act as subject matter expert for Success Cloud products
Team effectively with other parts of the organization, including, Account Executives, Sales Leadership, Account Partners, Sales Operations, Pricing Deal Desk, Sales Productivity, Marketing, Legal, CSG Regional Leaders, Customer Success Managers, Portfolio Success Managers, Technical Support, and Product Management to address and resolve customer or sales issues
Required Experience :
Strong technical background with ability to understand complex technical & business environments.
Background in client facing IT consultancy would be advantageous
Demonstrable understanding of mission critical support processes with all customers
Demonstrable experience of engaging with enterprise customers cross functionally and varying levels of seniority up to & including C suite executives
Experience of building & delivering business value cases and presenting to customer
Sales experience with a track record of managing a large territory and exceeding targets is a +
Required Skills :
Excellent relationship-building skills with a proven ability to grow and nurture relationships
Strong written and verbal communication skills
Outstanding presentation skills required including the ability to adapt style based on audience and present complex ideas
Ability to work in a Co Prime Sales role with the ability to meet or exceed quarterly bookings targets
Strong Microsoft Powerpoint, Excel, project management skills
Travel as required typically 10%
Fluency in Portuguese, Spanish and English
Team player who likes to collaborate and create innovative approaches to increase levels of performance
High energy, outgoing, positive attitude and ability to motivate others
Results-driven, tenacious, drive to succeed in a fast-paced environment
Ability to learn quickly and adapt to change
Health Insurance for you and your family
Wellness and Education reimbursements
Employee Stock Purchase program
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