Qualtrics - Research Services Project Specialist
SAP
Buenos Aires, AR, BDII
hace 3 días

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

PURPOSE AND OBJECTIVES

Qualtrics Services Operations (QSO) is a new organization of a Shared Services nature that will allow Qualtrics to maximize the efficiency and effectiveness of its post-sales and research services.

As the best practice of Shared Services within SAP lays in the Global Finance & Administration board area, the new QSO organization will be based within the organizational structure of the SAP Global Finance Shared Services (GFSS).

Therefore, the below role will report to GFSS while being based in the Shared Services Center in Buenos Aires, Argentina.

Within QSO, the Qualtrics Research Services Project Manager will launch, monitor, and close Qualtrics Research Services projects of all kinds on behalf of Qualtrics clients.

EXPECTATIONS AND TASKS

The QSO Qualtrics Research Services Project Management Team delivers insightful experience management XM data when Qualtrics clients want to design and improve experiences, often for populations that they don't have direct access to.

As a project manager, you will lead research services projects and ensure that client expectations and project deadlines are met.

You will be a link between Sales teams, Delivery teams, and the client. You will also manage vendors, participate in troubleshooting, and help Qualtrics to develop and foster strategic partnerships.

At the same time, this role offers many development opportunities of other skills and competencies that will help you shape your future career path.

Key Responsibilities

  • Become an expert in Qualtrics functionality
  • Setting up survey projects in the Qualtrics platform
  • Reviewing and testing these surveys
  • Sending the survey to potential participants
  • Ensuring that survey programming is working as anticipated
  • Monitoring the collection of responses
  • Ensuring data quality using company s proprietary methodology
  • Participating in project debriefs
  • Handle client queries
  • EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Successfully completed University Degree (min. bachelor’s degree)
  • Solid problem solving and analytical skills
  • Customer focus & business acumen
  • Well organized while acting with a high degree of service-orientation
  • Detail-oriented with an ability to prioritize and meet deadlines
  • Be a fast learner and a team player
  • Ability to work under pressure
  • Excellent interpersonal and communication skills
  • Positive mind-set and a strong ability to network
  • Fluent written and spoken English is required
  • Multitasking and excellent time management (to be able to balance different client projects at the same time)
  • WORK EXPERIENCE

  • Prior experience with technical and / or start up environment
  • Prior experience with client facing role
  • We are SAP

    SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

    Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

    As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

    Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

    At SAP, we build breakthroughs, together.

    Our inclusion promise

    SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best.

    At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

    We ultimately believe in unleashing all talent and creating a better and more equitable world.

    SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.

    If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Americas : or , APJ : , EMEA : .

    EOE AA M / F / Vet / Disability :

    Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

    Successful candidates might be required to undergo a background verification with an external vendor.

    Requisition ID : 304162 Work Area : Customer Service and Support Expected Travel : 0 - 10% Career Status : Professional Employment Type : Regular Full Time Additional Locations :

    Job Segment : ERP, SAP, Database, Cloud, Research, Technology

    There’s more to it than coding.

    Learn, innovate, and get rewarded. Be your best in a flexible and collaborative environment. The boldness it took to start our company is exactly what we need to keep growing it.

    That’s why we introduced the Hasso Plattner Founders’ Award the highest employee recognition at SAP. It’s awarded annually by the CEO to an individual or team whose extraordinary achievement best delivers on SAP’s vision and strategy.

    Driven by innovation.

    SAP has continuously evolved to become a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management.

    Our customers are solving the world’s hardest problems. As a cloud company we are future-proofing our customers’ business and building systems that provide a foundation for growth and innovation.

    Our vision of the future of enterprise IT is simple software must be hyper-personalized, modular in nature, and support outcome-based business models.

    Not all heroes wear capes.

    The key to SAP’s success? Our people. They are innovators, leaders, and all around great human beings. They come from many different countries, speak many different languages and bring their own unique to the table.

    The key to SAP’s success? Our people.

    We grow. We lead. We innovate together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day.

    We’re results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities.

    But our goal is mutual. We build breakthroughs, together.

    Driven by innovation? It’s in our DNA.

    At SAP, innovation is more than just developing top-notch software it’s creating technologies that open up new possibilities.

    As a cloud company we are future-proofing our customers’ business and building systems that provide a foundation for growth and innovation.

    We know this doesn’t happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration.

    Of course, having the resources and expertise of a major global organization helps too.

    Got ambitious goals? Achieve them at SAP.

    Stay relevant, agile, successful. SAP’s robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career.

    At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged and working towards their individual career goals.

    Qualtrics - Research Services Project Specialist

    Requisition ID 304162 Posted Date Aug 26, 2021 Work Area Customer Service and Support Career Status Professional Employment Type Regular Full Time Expected Travel 0 - 10% Location

    Buenos Aires, AR, B1605DII

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